Senior Manager, IT

🕒 Julho 31

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $159.500 - $199.500 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Suporte de TI

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Lattice

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

☁️ SaaS

👥 RH Tech

🏢 Corporativo

SaaS • HR Tech • Enterprise

O Lattice é uma plataforma de gestão de pessoas projetada para ajudar organizações a melhorar o engajamento, desempenho e desenvolvimento dos colaboradores. Oferece ferramentas para avaliações de desempenho, definição de metas, feedback dos colaboradores e análises para ajudar as equipes de RH e gestores a promover uma cultura de alto desempenho. O Lattice integra-se a diversos sistemas de RHIS e visa agilizar as operações de RH centralizando dados e automatizando fluxos de trabalho. A plataforma apoia as equipes de RH estratégicas na gestão das informações dos colaboradores, impulsionando o desempenho, capturando o sentimento da equipe e fornecendo insights, assegurando que a empresa possa construir excelência operacional e experiências de trabalho significativas para os colaboradores.

Descrição

• Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance • Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations • Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation • Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation • Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation • Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations • Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows • Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems • Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications • Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes • As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff • Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence • Provide ongoing performance feedback, goal setting, coaching, and development plans for staff • Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures • Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures • Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners • Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders

🎯 Requisitos

• At least 8 years of experience in corporate IT, infrastructure, workplace technology, identity/access management, endpoint management, or enterprise SaaS administration • 2+ years of people-management experience leading IT engineering, infrastructure, support, or workplace technology teams • Strong hands-on or architectural depth with Okta/IAM, SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning • Experience with endpoint management and compliance tooling such as Jamf, Iru, MDM platforms, Mac fleet management, device lifecycle, and hardware refresh planning • Experience building scalable IT support operations, including escalation management, service metrics, runbooks, incident response, and customer-oriented employee support • Ability to partner across Security, Compliance, People/HRIS, Workplace, Procurement, Finance, Legal, Engineering, Business Systems, and business leaders • Practical automation experience using APIs, scripting, Okta Workflows, Workato, or similar tools to reduce manual operational work • Sound judgment around access governance, least privilege, sensitive employee data, audit readiness, and production change control • Desired technology experience: Okta, Okta Verify, Google Workspace, Slack, Zoom, Jamf/Iru or similar MDM, Rippling, Lumos/IGA, Jira/JSM, Workato/Okta Workflows, ChatGPT, Claude/CoWork, Console, Cursor, and SaaS admin tooling • Experience administering or governing AI-enabled productivity tools and applying AI to improve IT operations responsibly • Ability to evaluate vendors and guide build-vs-buy decisions with clear business, risk, cost, and operational tradeoffs • Strong written and verbal communication skills with the ability to explain technical risk and operational decisions to non-technical stakeholders • Prior experience in high-growth SaaS, distributed workforces, or complex enterprise technology environments preferred.

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Life, AD&D, and Disability Insurance • Emergency Weather Support • Wellness Apps • Paid Parental Leave • Paid Time off inclusive of holidays and sick time • Commuter & Parking Accounts • Lunches in the Office • Internet and Phone Stipend • One time WFH Office Set-Up Stipend • 401(k) retirement plan • Financial Planning • Learning & Development Budget