Product Implementation Manager, iQueue for Operating Rooms

🕒 Maio 9

🐻 Alaska, Arizona, +12 estados a mais – Remoto

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💵 $90.000 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of LeanTaaS

LeanTaaS

201 - 500 funcionários

Fundada em 2015

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $130.000.000 Series D em 2020-12

Healthcare • Consulting • Logistics

LeanTaaS é uma empresa que ajuda hospitais e provedores de serviços ambulatoriais a otimizar sua capacidade e operações por meio de IA, aprendizado de máquina e análise preditiva. Ao aproveitar essas tecnologias, a LeanTaaS permite que as organizações de saúde maximizem a capacidade, melhorem o ROI e aprimorem a experiência do paciente sem a necessidade de mais capital ou equipe. Suas soluções se concentram em áreas como salas de operação, centros de infusão e fluxo de pacientes internados, com o objetivo de agilizar o fluxo de pacientes, otimizar a utilização da equipe e reduzir o esgotamento do pessoal. A empresa também oferece 'Transformação como Serviço' para garantir a implementação bem-sucedida e o gerenciamento de mudanças em ambientes de saúde. Sua suíte de soluções iQueue é baseada em nuvem, fornecendo insights em tempo real e ferramentas de previsão para melhorar o agendamento, o gerenciamento de capacidade e a tomada de decisões, beneficiando ultimamente pacientes, provedores e a linha de fundo do sistema de saúde.

Descrição

• Lead customer implementations of iQueue for Operating Rooms from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout • Partner with cross-functional Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally • Conduct discovery and design sessions with clinical and operational stakeholders to understand workflows and align the solution to operational goals • Partner with perioperative leadership to translate clinical needs into optimized workflows, driving decisions and stakeholder alignment at every stage of the implementation • Engage and influence executive stakeholders to align on operational goals, drive adoption, and ensure accountability for achieving measurable outcomes • Communicate technical requirements and ensure that customer IT and operational teams clearly understand data, integration, and setup needs • Configure the product to reflect customer workflows, including block build, scheduling configurations, access management, and OR utilization optimization • Design and execute validation and user acceptance testing to ensure system functionality, data accuracy, and workflow alignment prior to go-live • Navigate complex data sets to troubleshoot issues, validate inputs, and support implementation decisions • Lead change management efforts to drive adoption and ensure the product becomes the source of truth for OR analytics and other workflows (scheduling, staffing, etc.) • Monitor implementation progress, proactively identify risks, and ensure readiness for successful go-live • Travel up to 20–50% to customer sites

🎯 Requisitos

• Bachelor's degree or equivalent years of related experience • 3+ years of professional experience in a client- or customer-facing role within healthcare (e.g., consulting, implementation, hospital operations) • Strong analytical and data-driven problem-solving skills; experience working with complex datasets • Experience working with healthcare IT systems and data (EHR familiarity preferred) • Experience working with executive-level stakeholders and driving alignment in complex environments • Experience working with cross-functional teams (product, engineering, clinical) • A maniacal obsession with customer success—you take ownership and move quickly to solve problems • Excellent communication, facilitation, and stakeholder management skills • Strong project management skills, including managing multiple workstreams and coordinating cross-functional teams with high attention to detail and organization • Strong familiarity with project management tools and best practices

🏖️ Benefícios

• Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs

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