Support Agent – High-Volume

🕒 Março 2

🌽 Illinois, Maryland – Remoto

🌽 Illinois – Remote 🦀 Maryland – Remote

💵 $50.000 - $55.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 24%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Leap

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🏗️ Construção

📦 Logística

💼 Consultoria

Construction • Logistics • Consulting

Leap é uma plataforma SaaS de CRM e vendas internas desenvolvida para empreiteiros de telhados, reformas e outras construções residenciais. Ela simplifica orçamentos, propostas, contratos dinâmicos, processamento de pagamentos, portais de subcontratados e clientes, e fluxos de trabalho de vendas em campo, enquanto integra com parceiros como QuickBooks, GreenSky, EagleView e Angi. Leap atende clientes B2B (coberturas, remodeladores, janelas e portas, HVAC, encanamento e empreiteiros gerais) para ajudá-los a ganhar, gerenciar e expandir mais trabalhos.

Descrição

• Provide timely, professional, and accurate responses to clients via phone, email, and chat. • Document all customer interactions and case details within the case management system. • Submit and document bug reports or product issues within Jira as appropriate. • Collaborate with Product and Engineering teams when escalation is required. • Manage personal case queue and prioritize tickets in accordance with SLAs. • Guide customers on product features, best practices, and workflows to drive successful product adoption. • Identify recurring issues, trends, and product feedback and communicate insights to internal stakeholders. • Contribute to and maintain internal knowledge base articles, FAQs, and troubleshooting documentation. • Develop product expertise and support cross-functional teams as knowledge grows. • Assist in onboarding and training initiatives as experience and expertise develop. • Meet or exceed defined support performance metrics, including response time, resolution time, ticket quality, and customer satisfaction (CSAT).

🎯 Requisitos

• 2–3 years of experience in a client-facing support role (phone, email, or chat). • 2–3 years of experience supporting or troubleshooting web-based or SaaS applications. • Fluency in English required; Spanish fluency strongly preferred. • Demonstrated empathy, patience, and ability to remain calm under pressure. • Strong technical, analytical, and troubleshooting skills. • Outstanding attention to detail and accuracy. • Ability to manage and prioritize multiple tasks simultaneously. • Working knowledge of CRM, ticketing, or customer support platforms (e.g., Salesforce, Zendesk, Jira) preferred. • Basic understanding of SaaS applications, browser troubleshooting, and system configurations preferred. • Bachelor’s degree or equivalent experience preferred.

🏖️ Benefícios

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. • Invest in Your Future – 401(k) company match to help you build financial security. • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!