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Partner Success Manager – Manufacturer & Specialty Partnerships

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Leap

11 - 50 funcionários

Fundada em 2023

🛡️ Seguros

💼 Consultoria

🏥 Saúde

💰 $1.000.000 Venture Round - LEAP HEALTH em 2024-03

Insurance • Consulting • Healthcare

A Leap é a única solução transparente de benefícios para infusões especiais destinada a empregadores. Ela elimina acréscimos ocultos nos preços de medicamentos e oferece coordenação completa do cuidado com infusões especiais — desde o fornecimento em farmácias até a enfermagem domiciliar — para reduzir os custos de medicamentos especiais e simplificar a experiência do paciente. A Leap atende empregadores autogeridos, corretores/consultores e pacientes com um modelo de cuidado habilitado por tecnologia que reduz gastos com infusões, melhora o engajamento e proporciona economias significativas durante o ano.

Descrição

• Serve as the primary day-to-day contact for assigned manufacturer and specialty pharmacy partners • Build trusted relationships at operational and leadership levels • Run regular partner check-ins and quarterly business reviews covering referral volume, pricing position, service levels, and patient experience • Monitor partner performance and escalate issues involving scheduling, communication, fulfillment, and invoices • Drive partner issues to resolution with internal teams • Identify partnership growth opportunities such as rebids, new therapeutic areas, added sites of care, and expanded product access • Support manufacturer engagements with materials, data, and follow-ups • Coordinate with analytics and pricing teams to ensure accurate and consistent external information • Own implementation plans for newly signed specialty pharmacy, manufacturer, and infusion center agreements • Lead partner kickoff calls and align clinical, operations, revenue cycle, and pricing teams with partner teams • Coordinate pricing exhibit loads and updates in Pond and confirm rates match executed agreements and amendments • Ensure partners are trained on referral, prior authorization, white-bag, shipment, and billing workflows • Track implementation status and report progress, risks, and blockers to leadership • Maintain the master contract repository, including agreements, BAAs, DUAs, pricing exhibits, and amendments • Track effective dates, rate-lock periods, renewal windows, and key obligations • Partner with Legal to route redlines, track approvals, and file executed copies • Monitor compliance with service levels, quality requirements, and audit rights • Work with Revenue Cycle Management and Finance to reconcile invoices against contracted pricing and fees • Build and maintain SOPs for onboarding, issue escalation, pricing updates, and data requests • Keep internal LTN and specialty pharmacy update channels current • Serve as the internal point of contact for partner questions from Clinical Operations, Care Guides, Finance, Legal, and Sales

🎯 Requisitos

• 5+ years in partner success, account management, or partner operations in specialty pharmacy, home or alternate-site infusion, pharmaceutical manufacturing, PBM, or healthcare services • Proven experience implementing or onboarding partners or accounts, managing multiple launches at once on firm timelines • Strong relationship skills, with comfort working with partner leadership and front-line operations teams • Highly organized and detail-oriented, with experience managing contracts, pricing terms, or service-level obligations • Experience working across clinical, operations, finance, and legal teams • Knowledge of specialty pharmacy operations, buy-and-bill, white-bagging, or medical-benefit drug workflows is a bonus • Familiarity with AWP/WAC/ASP-based pricing, rate cards, or pharmacy invoicing and reconciliation is a bonus • Experience with BAAs, DUAs, or manufacturer and specialty pharmacy contracting structures is a bonus • Experience with a CRM, a project management tool, or pricing platforms such as Pond is a bonus • Prior experience at a specialty pharmacy, home infusion provider, ambulatory infusion center network, wholesaler, or manufacturer is a bonus • Must be legally authorized to work in the United States • Must answer whether visa sponsorship will be required to work in the United States

🏖️ Benefícios

• Equity / stock options • Benefits • Competitive total rewards package

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infoinfo

🗣️🇺🇸🇬🇧 Inglês obrigatório

Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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