Customer Service Specialist

Vaga não está no LinkedIn

🕒 3 dias atrás

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

LevelUp - WordPress Technical Support & Outsourcing

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

LevelUp é uma empresa especializada em suporte técnico e serviços terceirizados para WordPress. Fundada em 2017, a LevelUp oferece uma gama de serviços destinados a ajudar negócios que utilizam WordPress a terem sucesso, incluindo planos de suporte técnico e manutenção para sites WordPress, serviços de correção pontual, e suporte ao cliente gerenciado para desenvolvedores de temas e plugins WordPress. Eles também oferecem pacotes de suporte white-label para agências de design de WordPress e assistência na formação de equipes offshore para lidar com suporte e desenvolvimento em WordPress. Com foco na redução de custos operacionais, a LevelUp ajuda empresas a terceirizar suas necessidades de suporte técnico, oferecendo talentos especializados para lidar eficientemente com desafios relacionados ao WordPress. A empresa está sediada no Reino Unido com um escritório de suporte em Manila, Filipinas.

Descrição

• Deliver exceptional customer support via email, chat, and other communication channels, ensuring all interactions are professional, helpful, and aligned with company values. • Assist customers with inquiries, product guidance, and general support, appropriately escalating complex issues when necessary. • Work closely with leadership on various operational and administrative tasks to support daily business operations. • Conduct online research and gather information to support business initiatives, projects, and customer requests. • Coordinate bookings, appointments, and other required operational activities. • Accurately maintain customer records, documentation, and internal systems. • Identify recurring customer questions and provide feedback to enhance processes, documentation, and the overall customer experience. • Assist in testing new features, workflows, and internal processes, delivering clear feedback to the team. • Collaborate with cross-functional team members to ensure a seamless customer experience. • Promptly and accurately handle arising daily tasks, demonstrating the ability to work effectively without established standard operating procedures.

🎯 Requisitos

• Previous experience in a customer service, customer support, administration, personal assistant, or operations role. • Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously. • Self-motivated and proactive, possessing the confidence to work independently without direct instruction in a fast-paced environment. • Strong problem-solving skills and critical thinking abilities when handling customer inquiries or operational tasks. • Tech-savvy with the ability to quickly learn new systems, tools, and processes; comfort with AI tools and AI-generated text is highly desirable. • A positive attitude, willingness to take ownership, and a desire to contribute beyond core responsibilities. • Experience working with US clients in a fast-response or on-call setup is highly advantageous. • Exceptional written and verbal English communication skills, suitable for direct, unedited use with US-based clients. • A strong team player with a supportive, friendly attitude and a proactive, can-do approach to work. • Genuine passion for helping people solve problems, caring about the customer experience, and continuous self-improvement.

🏖️ Benefícios

• HMO + 13th month pay