Military Affairs Contact Center Agent I

🕒 Maio 21

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Representante de Call Center

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Liberty University

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Localizada ao pé das Montanhas Blue Ridge em Lynchburg, Virgínia, a Liberty University vem "𝘛𝘳𝘢𝘪𝘯𝘢𝘯𝘥𝘰 𝘊𝘢𝘮𝘱𝘦õ𝘦𝘴 𝘱𝘢𝘳𝘢 𝘊𝘳𝘪𝘴𝘵𝘰" desde 1971. Oferecendo mais de 700 programas de estudo únicos, desde certificados até o nível de doutorado, a Liberty capacita os estudantes com valores, conhecimento e habilidades essenciais para impactar o mundo de amanhã.

Descrição

• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status • Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status • Complete SharePoints, follow up with students and work on Special Projects • Works effectively as a team member, embracing and fostering LU’s mission • Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups. • Performs other duties as assigned

🎯 Requisitos

• Bachelor’s degree • Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software • Financial Aid experience and aid program and process knowledge preferred • Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid • Experience with student development, student affairs or academic affairs • Fluent in Spanish or American Sign Language • Ability to work a flexible schedule that may include days, evenings, and weekends • Excellent and detail oriented communication, arithmetic, and organizational skills

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off