IT Operational Analyst

🕒 Agosto 6

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $88.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧐 Analista

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Liberty Dental Plan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Liberty Dental Plan é uma fornecedora de seguros dentais com sede nos EUA, oferecendo planos dentais para Medicaid (incluindo Medi-Cal), Medicare Advantage, comercial, individual & familiar e para grupos em diversos estados. A empresa opera serviços voltados para membros (localizador de dentistas, portal do membro, aplicativo móvel, ferramentas de elegibilidade e de sinistros) e serviços voltados para prestadores (portal do provedor, inscrição na rede, envio de sinistros, diretrizes clínicas e programas baseados em valor). A Liberty Dental Plan foca na administração de benefícios dentais, gestão de rede de prestadores, conformidade e credenciamento, e atende membros, prestadores e corretores.

Descrição

• Serve as the primary liaison between business units and IT teams • Translate business needs into clear technical requirements and actionable solutions • Build stakeholder relationships and align technology initiatives with business objectives • Provide updates on project progress, system enhancements, and issue resolution • Gather, document, and validate business requirements • Analyze systems and processes to identify performance gaps, technical deficiencies, and improvement opportunities • Maintain documentation for requirements, process changes, and implemented solutions • Partner with IT teams to design and implement solutions improving system functionality and performance • Support diagnosis and resolution of technical issues • Monitor system effectiveness and recommend improvements • Optimize IT systems and business processes • Support technology initiatives improving operational efficiency, user experience, and organizational effectiveness • Contribute to innovation, collaboration, and continuous improvement

🎯 Requisitos

• Graduate degree in Information Technology, Business Administration, or a related field • Minimum 2 years of experience in an IT operational role focused on business analysis and systems improvement • Strong analytical skills and ability to identify, evaluate, and resolve technical issues • Excellent communication and interpersonal skills • Ability to collaborate across technical and non-technical teams • Ability to manage multiple priorities and projects in a dynamic environment • Knowledge of data analysis, SQL, and reporting tools • Experience with business analysis methodologies, process modeling, and IT troubleshooting • Understanding of IT systems, operational processes, and systems improvement initiatives • Familiarity with Robotic Process Automation (RPA), API integrations, and web-based applications • Strong documentation and organizational skills • Strong critical thinking and problem-solving abilities • Ability to work independently and contribute effectively within a team environment • Comfort navigating complex challenges with limited standardization • Detail-oriented approach and passion for process improvement and operational excellence • Must work within the United States • No sponsorship or relocation assistance available

🏖️ Benefícios

• Competitive pay structure and savings options • 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines • Affordable medical insurance with low-cost premiums for employee-only coverage • Employer subsidy for eligible dependents enrolled in medical insurance • 100% employer-paid dental coverage for employees and eligible dependents • Vision insurance with low-cost premiums for employee-only coverage and dependents • Company-paid basic life and AD&D insurance equal to one times base salary • Options to purchase additional supplemental coverage • Flexible Spending Accounts for healthcare and dependent care expenses • Voluntary accident, critical illness, and hospital indemnity insurance • Long-term disability coverage • Wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts • Employee Assistance Program (EAP) supporting mental health and well-being • Generous vacation and sick leave policies, with ability to roll over unused time • 10 paid company holidays • Tuition reimbursement for eligible educational expenses • Remote work option • Potential bonuses