Senior Operations Manager

🕒 Maio 13

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $80.000 - $90.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Life Space Digital

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2025

📱 Mídia

🤝 B2B

🔧 Hardware

Media • B2B • Hardware

A Life Space Digital é uma rede de vídeo de última geração que instala e opera telas digitais de grande formato em propriedades residenciais, comerciais e de varejo para modernizar a comunicação e envolver o público em espaços compartilhados. A empresa fornece soluções completas, incluindo displays 4K premium, integrações com áudio, conectividade baseada em eSIM, conteúdo curado e gestão de plataforma para ajudar os proprietários a aumentar o envolvimento, a experiência dos inquilinos/residentes e o desempenho dos edifícios.

Descrição

• Design and implement the operational infrastructure required to support nationwide screen rollout, maintenance, logistics, and inventory management. • Oversee and scale core verticals: hardware logistics, installation and service operations, warehousing and 3PL relationships, field execution, and vendor performance. • Build and lead a team capable of high-stakes negotiation and cost optimization, with the right structure and capabilities to drive down installation costs and enforce quality standards across all markets. • Recruit, train, and manage a high-performing operations team, including in-house staff and external partners. • Develop SOPs, workflows, and performance standards that promote accuracy, accountability, and consistent execution nationally. • Own the operations budget — forecasting, cost control, and targeted reduction of cost-per-install and cost-per-service metrics. • Collaborate with Business Development to align operational timelines, installation readiness, and service planning with signed property partnerships. • Partner with Product and Content teams to ensure hardware, firmware, and system requirements are operationally deployable and meet creative and technical specifications. • Identify, onboard, and manage installation, service, warehousing, and logistics vendors; establish and enforce SLAs that ensure quality, responsiveness, and accountability. • Implement tracking systems for installation quality, cost-per-installation, screen uptime, service turnaround times, and vendor performance — ensuring transparency and continuous improvement across markets. • Build executive dashboards and reporting structures that give leadership clear visibility into progress, risk, cost trends, installation velocity, and optimization opportunities. • Drive continuous improvement across installation workflows, vendor management, logistics, and communication to support speed, quality, and cost efficiency. • Stay current on industry trends, regulatory considerations, and emerging technologies that may affect operational scale, cost position, or performance.

🎯 Requisitos

• 3–7 years of operations experience in high-growth, multi-market environments, with exposure to field execution, installation workflows, service operations, logistics, or vendor management. • Must have bilingual proficiency (verbal and written) in Mandarin Chinese and English • Proven experience in vendor negotiation, cost optimization, quality enforcement, and disciplined operational execution across multiple markets. • Experience working with 3PLs, warehousing networks, installation partners, or service vendors, with a track record of holding external partners accountable to SLAs, pricing, and quality standards. • Demonstrated ability to reduce operational unit costs, supported by reporting mechanisms that track trends and drive improvement. • Strong financial acumen, including experience managing departmental budgets, modeling costs, navigating trade-offs, and enforcing commercial discipline. • Strong leadership and people management skills, with experience coordinating, training, or managing distributed and cross-functional teams. • Hands-on operator with a systems mindset — comfortable working at ground level when needed, and scaling to process-driven oversight as the organization grows. • Clear, confident communicator who collaborates effectively with Business Development, Product, Content, and executive leadership. • Familiarity with project management and logistics tools; experience implementing operational software or workflow systems is a plus. • Bachelor's degree required.

🏖️ Benefícios

• Full medical, dental, and vision insurance • 401(k) with company contribution • Benefits designed to support sustainable, long-term performance • Talkspace Therapy Package: Access to mental health support • Commuter Benefits: Assistance for in-office employees’ commuting costs • Short-Term Disability: Financial protection in case of temporary disability • Paid Time Off (PTO): Generous leave for vacation, personal time, and holidays