Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 30

🥔 Idaho – Remoto

🥔 Idaho – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Lightcast

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏢 Corporativo

📚 Educação

🏛️ Governo

Enterprise • Education • Government

A Lightcast é uma autoridade líder em dados do mercado de trabalho, fornecendo análises confiáveis e abrangentes para orientar decisões nos setores de educação, empresas e governo. Com mais de 23 anos de experiência, a Lightcast entrega insights detalhados sobre habilidades, empregos, oferta e demanda através de um extenso conjunto de dados gerados a partir de milhões de anúncios de emprego, perfis de carreira e outras fontes ao redor do mundo. Seus serviços são projetados para ajudar instituições educacionais, empresas e organizações governamentais a construírem forças de trabalho preparadas para o futuro, usando dados habilitados por IA e continuamente atualizados. A Lightcast é reconhecida globalmente e confiada por inovadores da indústria, sendo um recurso vital para organizações que navegam em desafios da força de trabalho e mudanças demográficas no mercado de trabalho.

Descrição

• Serve as a trusted advisor and subject matter expert for an assigned portfolio of customers. • Own the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth. • Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities. • Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success. • Monitor product adoption, engagement, account health, and progress toward customer outcomes. • Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing. • Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.

🎯 Requisitos

• 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role. • Experience within a SaaS, DaaS, technology, data, or subscription-based environment. • Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion. • Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing. • Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI. • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills. • Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels. • Strong analytical, organizational, and problem-solving skills. • Ability to manage multiple competing priorities and maintain a high level of customer activity. • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools. • A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

🏖️ Benefícios

• Equal opportunity workplace • Commitment to diversity of thought and unique perspectives