Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $85.000 - $117.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Lyra Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

💰 $235.000.000 Series F em 2022-01

Healthcare • Healthcare Insurance • SaaS

A Lyra Health é uma empresa de saúde mental que faz parceria com organizações para oferecer benefícios de saúde mental abrangentes e eficazes para a força de trabalho global. Ao fornecer cuidados de saúde mental baseados em evidências, a Lyra Health melhora o bem-estar dos funcionários e gera impacto nos negócios. Sua plataforma oferece suporte de saúde mental de alta qualidade por meio de uma rede global de profissionais, utilizando tecnologia de correspondência por IA para conectar rapidamente os membros a provedores adequados. A Lyra Health atende famílias, casais, adultos e crianças, oferecendo suporte para diversas necessidades de saúde mental. Seus programas visam melhorar a saúde dos funcionários, a produtividade e reduzir custos com saúde, oferecendo uma experiência perfeita aos membros.

Descrição

• Serve as the primary relationship owner for SMB employer customers (500–1,500 lives), partnering closely with customer benefit teams and key stakeholders. • Manage renewals and partner with Account Executives to identify expansion opportunities, ensuring customers feel supported and delighted, and are retained year over year. • Support customers’ utilization goals through value-driven, data-led business reviews (QBRs/ABRs). • Monitor account health proactively to identify churn or operational risks through efficient reporting. • Leverage AI and modern technology tools to scale workflows, optimize day-to-day execution, and guide peers on process improvements. • Collaborate cross-functionally with product, clinical, data science, and legal teams to resolve issues and present a unified front. • Master multiple Lyra product offerings to effectively champion new features and maximize customer adoption. • Partner with marketing to deliver engaging communication campaigns and workshops for your customers. • Proactively re-evaluate day-to-day priorities to maintain focus during departmental shifts or evolving workflows.

🎯 Requisitos

• 5+ years of experience in customer success or a related field, ideally within HR, employee benefits, or healthcare. • Experience managing employer accounts with headcounts within the 500–1,500 range (or similar mid-market complexity). • Demonstrated ability to operate effectively in fast-paced environments and navigate ambiguity with autonomy. • Strong commercial acumen with direct experience managing renewals and driving customer utilization metrics. • Excellent verbal and written communication skills, with a track record of gaining trust quickly and using data storytelling to influence stakeholders. • Ability to leverage AI and software tools to automate tasks, optimize workflows, and drive operational efficiency. • Strong project management skills and the ability to collaborate successfully across cross-functional teams. • A growth mindset and a passion for mental health and changing the healthcare landscape. • Willingness to travel (10%).

🏖️ Benefícios

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities