Practice Success Manager

Vaga não está no LinkedIn

🕒 Julho 30

🦌 Connecticut – Remoto

🦌 Connecticut – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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iDoc

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

💰 Seed em 2023-04

A iDoc é uma empresa para a qual não foram fornecidas informações sobre produtos, serviços ou indústria no texto fornecido. A entrada disponível contém apenas mensagens genéricas da página do LinkedIn (informações sobre cookies e login) e nenhum conteúdo específico da empresa, por isso não posso descrever de forma confiável suas ofertas ou posição de mercado. Se você compartilhar o texto do perfil do LinkedIn da empresa, site, descrições de produtos ou clientes-alvo, poderei produzir uma descrição completa da empresa.

Descrição

• Serve as the first point of contact for all member inquiries via phone, email, and other communication channels • Provide comprehensive information and guidance on all IDOC products, programs, and services • Resolve member issues promptly and efficiently while adhering to established Service Level Agreements (SLAs) • Maintain detailed records of all member interactions and follow-up activities in CRM systems • Escalate complex issues to appropriate subject matter experts when necessary • Identify opportunities to enhance member engagement through additional IDOC offerings • Conduct consultative discussions to understand member needs and recommend appropriate solutions • Close sales on applicable products and services during member interactions • Generate qualified leads for specialized teams when advanced expertise is required • Maintain comprehensive knowledge of all IDOC products, services, vendor programs, and member benefits • Stay current on industry trends, regulations, and competitive landscape in independent optometry • Work flexible schedules to provide coverage from 8am EST to 9pm PST • Meet or exceed established SLAs for response times and resolution rates • Collaborate effectively with cross-functional teams including marketing, consulting, accounting, and vendor relations

🎯 Requisitos

• 5+ years of customer service or support experience required • 5+ years of sales or consultative selling experience preferred • Work flexible schedules to provide coverage from 8am EST to 9pm PST • Optical industry experience strongly preferred • Proficiency with Microsoft Office (string Excel and PowerPoint a must) • Detail oriented, proactive multi-tasker • Strong organization and prioritization skills • Ability to communicate confidently with members of senior management • People management experience preferred • Travel as required to attend/lead/support industry, company, and associations events

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible working arrangements • Professional development opportunities