Client Success Manager, Enterprise – Temp to Perm

🕒 Julho 30

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OfficeSpace Software

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

💰 $150.000.000 Private Equity Round em 2022-01

Consulting • Logistics • Marketing

A OfficeSpace é a plataforma preferida por empresas que precisam lidar com todas as atuais disrupções no ambiente de trabalho. Ela simplifica desde a gestão do espaço e distanciamento social até a reserva de mesas e solicitações dos funcionários. O problema com as soluções tradicionais de gestão de ambientes de trabalho é que elas oferecem opções limitadas no que diz respeito à visualização de plantas de piso, teste de arranjos de assentos, coordenação de turnos, gerenciamento de solicitações, e assim por diante. Isso significa que você também é forçado a oferecer opções limitadas aos seus funcionários. Para criar um ambiente melhor para todos, você precisa de três coisas: uma plataforma mais inovadora, uma experiência mais intuitiva e uma equipe mais dedicada. Apenas a OfficeSpace traz essa abordagem. É por isso que escritórios ao redor do mundo, em empresas que vão desde Dropbox até Mailchimp e PetSmart, confiam na OfficeSpace. Crie um ambiente melhor para todos.™

Descrição

• Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures and executive stakeholders. • Build trusted relationships with executive sponsors and business leaders, serving as a strategic advisor throughout the customer lifecycle. • Lead enterprise onboarding, adoption, and value realization strategies that accelerate measurable business outcomes. • Develop and execute strategic Success Plans aligned to customer objectives, adoption milestones, and long-term business goals. • Leverage AI-powered Customer Success platforms to monitor customer health, predict churn risk, recommend next-best actions, and uncover expansion opportunities. • Lead executive Quarterly Business Reviews (QBRs) that connect product adoption to measurable business impact and ROI. • Partner with Sales to build account strategies that support renewals, expansion, and long-term customer growth. • Lead renewal planning and executive renewal conversations that reinforce customer value and business outcomes. • Advocate for customers by partnering with Product, Engineering, Professional Services, and Support to resolve challenges and influence product direction. • Translate customer feedback into actionable insights that improve our product, positioning, and go-to-market strategy. • Design AI-assisted customer engagement workflows that improve efficiency while preserving meaningful human relationships. • Analyze customer data, industry trends, and organizational change to proactively guide enterprise customers through workplace transformation. • Orchestrate AI agents for research, meeting preparation, executive communications, account planning, customer health analysis, and strategic recommendations while validating outputs with sound business judgment. • Continuously identify opportunities to improve customer success processes through automation, data-driven insights, and scalable best practices.

🎯 Requisitos

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment. • Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles. • Strong executive presence with the ability to influence C-level decision makers. • Experience driving adoption, retention, renewals, expansion, and measurable customer outcomes within recurring revenue businesses. • Expertise building executive business reviews, strategic account plans, customer success frameworks, and long-term account roadmaps. • Experience using Customer Success platforms and CRM technologies such as Gainsight, Salesforce, or similar solutions. • AI fluency with hands-on experience using AI-enabled platforms for forecasting, customer health analysis, workflow automation, research, strategic planning, and executive productivity. • Ability to orchestrate multiple AI tools responsibly while validating recommendations through customer context and business judgment. • Strong analytical thinking with the ability to translate complex customer data into executive-level recommendations. • Exceptional organization, prioritization, and program management skills across large enterprise engagements. • Outstanding executive communication, relationship management, and cross-functional collaboration skills. • Curiosity, adaptability, and a continuous learning mindset with a passion for emerging AI capabilities.

🏖️ Benefícios

• Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.