Strategic Customer Success Manager

🕒 Julho 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Snappy

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

📣 Marketing

📦 Logística

✈️ Turismo

💰 $25.000.000 Series D - Snappy em 2024-04

Marketing • Logistics • Travel

Snappy é uma plataforma SaaS B2B para presentes corporativos, lojas de brindes e fulfillment que permite às empresas enviar experiências personalizadas de desembrulho digital e presentes físicos globalmente. Ela oferece uma API e integrações (Slack, Salesforce, HRIS, Microsoft Teams), fluxos de trabalho automatizados de presente, análises e capacidades on-demand para brindes/loja, permitindo que os destinatários escolham seus itens preferidos sem precisar de endereços. A Snappy cuida do fornecimento, logística e relatórios para impulsionar o engajamento dos funcionários, a fidelidade do cliente e campanhas de ativação.

Descrição

• Manage a book of business of a few Large Enterprise customers, with direct accountability for NRR and retention outcomes • Exceed monthly, quarterly, and annual targets for gift spend • Build and grow strategic, long-term relationships with multiple stakeholders at each customer in your book of business. While this team often has fewer logos, these customers can be fairly decentralized with a high number of stakeholders. • Onboard and activate new customers coming into your book from expansions and graduations from our onboarding team • Conduct cadence calls with your customers to regularly ensure they're getting value from their Snappy platform and sharing best practices as an employee recognition expert • Collaborate with your sales partners to identify and build relationships with high-level stakeholders to centralize decision-making in decentralized, high-spend logos • Identify and drive upsells for your customers to launch additional gifting campaigns • Lead executive business reviews with customers to review progress towards their goals and outcomes, and identify challenges to mitigate moving forward • Drive retention campaign outreach and execution to ensure campaigns come back year after year • Collaborate with internal operations partners to execute on customer program requests • Act as the main point of contact for any customer issue escalation, and work with our internal teams towards resolution • Leverage AI tools and internal reporting to analyze your book, surface risks and opportunities, and prioritize the highest-impact customer actions • Convey product feedback to our partnering technical teams to contribute to the success of our product roadmap

🎯 Requisitos

• Bachelor's degree in a relevant field or equivalent practical experience • 6+ years of experience in a customer-facing role at a SaaS/tech company • Experience as a Customer Success Manager, Account Manager, or related role managing a book of business, primarily focused on Fortune 500 companies (or equivalent top-tier customers in your organization) • Experience working with senior stakeholders at Large Enterprise organizations • No fear when it comes to handling objections and thinking creatively about how to address customer concerns

🏖️ Benefícios

• Free healthcare, including vision and dental • Generous 401k match • Flexible PTO • Paid family leave • Snappy Summer Fridays (which we enjoy year-round!) • Snappy gifts for employee recognition and appreciation