Client Success Associate

Vaga não está no LinkedIn

🕒 Fevereiro 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $92.000 - $108.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Lighthouse

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1995

💼 Consultoria

🏥 Saúde

📦 Logística

💰 $23.000.000 Debt Financing em 2016-08

Consulting • Healthcare • Logistics

A Lighthouse é uma empresa que se especializa em eDiscovery e governança da informação, aproveitando a IA para resultados jurídicos. Eles fornecem uma gama de serviços, incluindo forense, revisão de documentos e conformidade, com o objetivo de simplificar as complexidades de dados enfrentadas por equipes jurídicas. Com foco na redução de custos e na melhoria da clareza dos dados, a Lighthouse faz parcerias com indústrias como serviços financeiros, saúde e tecnologia para impulsionar estratégias jurídicas inteligentes e resultados por meio de soluções inovadoras.

Descrição

• Prepare client metrics, data and trends reports to provide client team consistent insight into account performance. • Analyze client metrics, data and trends to provide client team with insights that inform account strategy, touches and activities. • Gather client metrics and data to help prepare for, and attend as needed, client business reviews and client or client-related meetings. • Participate in drafting digital client business review content, annual reports, dashboards, and presentations. • Gather metrics, data and information to calculate ROI to inform client engagement, present in client meetings and incorporate into client communication. • Coordinate with Onboarding Team to ensure a smooth and complete new client onboarding experience. • Assist with complex cost and price modeling and presentation to clients. • Conduct surveys and host client feedback sessions to assess client health, identify issues before they arise, and ensure Lighthouse is meeting client’s desired business objectives and outcomes. • Research and collaborate with SMEs to address unique client requests and requirements and solve problems or challenges in a timely manner. • Assist with entering, updating and maintaining account information in CRM system.

🎯 Requisitos

• Bachelor’s degree • 1+ years of experience in customer success, sales, client services or other client-facing role. • 1+ years of experience in legal technology, e-discovery or information governance, a plus. • Experience with enterprise level deployments and program management preferred. • Flexibility to pivot with changing business goals, needs and requirements. • Strong analytical, problem solving and change management skills. • Strong communication and technical writing skills. • Expertise in the full scope of the legal and e-discovery lifecycle, a plus. • Knowledge of legal and e-discovery technologies (e.g. EnCase, iPro, Nuix, Relativity, Brainspace), a plus.

🏖️ Benefícios

• Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match. • Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through other wellness plans. • We offer a generous Flexible PTO program and paid volunteer days. • Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.