Account Manager

🕒 Abril 29

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Lillio (formerly HiMama)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

📚 Educação

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Lillio é uma plataforma abrangente projetada para melhorar a qualidade dos serviços de cuidados infantis. Oferece soluções para administração de centros, faturamento, gerenciamento de currículos, comunicação com famílias, gerenciamento de matrículas e treinamento de educadores. Confiada por milhares de centros de cuidados infantis, Lillio ajuda a otimizar operações e melhorar a comunicação entre educadores e famílias. A plataforma fornece ferramentas como faturamento eletrônico, kits de currículos e recursos de desenvolvimento profissional que economizam tempo valioso e melhoram os resultados educacionais. Lillio também oferece suporte ao cliente de classe mundial e recursos como webinars gravados e modelos para facilitar experiências de cuidados infantis de alta qualidade.

Descrição

• Own and grow a portfolio of high-value existing customers • Build trusted, long-term relationships with a select book of high-value accounts. • Conduct regular check-ins and business reviews to monitor health, usage, and satisfaction. • Analyze account performance and recommend ways to maximize adoption and value across the Lillio platform. • Host webinars, training sessions, and best-practice workshops to drive engagement. • Act as a go-to advisor, ensuring customers see measurable impact on their operations and growth. • Drive expansion and adoption across the broader customer base • Use segmented data and insights to identify accounts that are underutilizing Lillio's platform. • Execute targeted outreach campaigns, tailoring the value proposition to each customer's needs and goals. • Run product demos, discovery calls, and education sessions to showcase Lillio's full capabilities. • Manage a structured pipeline of expansion opportunities from initial outreach through to closed-won and full adoption. • Collaborate with Marketing and Customer Success on campaigns, webinars, and playbooks that generate demand. • Partner with Onboarding to ensure newly expanded customers drive deep, consistent engagement - not just activation. • Achieve and exceed monthly expansion targets, contributing directly to Lillio's growth.

🎯 Requisitos

• 3–5+ years of account management, sales, or customer-facing experience in SaaS or a related industry. • Demonstrated success in upselling or expansion sales, with a track record of meeting or exceeding revenue goals. • Comfortable managing a dedicated book of business and proactively engaging the broader customer base to drive growth. • Strong consultative selling skills - you know how to uncover pain points and connect them to real solutions. • Excellent relationship-building skills across diverse personas (owners, directors, operations staff). • A self-starter who thrives in a fast-paced environment and takes ownership of outcomes. • Energized by targets and metrics - you're motivated to hit goals, not just participate in the process. • Genuine passion for helping small business owners succeed.

🏖️ Benefícios

• Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role • Health benefits package includes medical, dental and vision • Paid time off, including vacation, personal and volunteer days • Opportunities for learning, mentorship and professional development • A subscription to the mindfulness and meditation platform, Headspace • Ongoing team-wide and company-wide virtual social activities and success celebrations