Client Success Associate – SaaS Software

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LinenMaster

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1995

🏥 Saúde

🏨 Hospitalidade

🍽️ Alimentos e Bebidas

Healthcare • Hospitality • Food & Beverage

LinenMaster é uma empresa que fornece ferramentas de gerenciamento baseadas em nuvem especificamente adaptadas para a indústria de lavanderia comercial. Eles oferecem soluções de software abrangentes projetadas para otimizar as operações de lavanderia, aumentar a eficiência e elevar a lucratividade de seus clientes. Suas ofertas incluem gerenciamento de pedidos e entregas, faturamento, gerenciamento de usuários e gerenciamento de instalações. A plataforma da LinenMaster é projetada para apoiar diversas indústrias, como saúde, hospitalidade e serviços de uniformes industriais. Com foco na inovação, a LinenMaster oferece suporte excepcional 24/7 e recursos que ajudam seus clientes a fazer a transição para operações mais sustentáveis e digitalizadas, assegurando processos empresariais eficientes e contínuos.

Descrição

• Support the Client Success team in delivering a best-in-class customer experience that drives retention and satisfaction. • Help coordinate customer-facing initiatives, renewals, meetings, and communications that strengthen customer relationships and support long-term growth. • Support Client Success team in managing customer accounts and maintaining strong client relationships. • Assist with the preparation and coordination of Quarterly Business Reviews (QBRs), presentations, customer reports, and meeting materials. • Generate customer contracts, renewal agreements, order forms, and other customer-facing documentation. • Coordinate customer meetings, business reviews, training sessions, and internal planning meetings. • Manage scheduling, meeting logistics, agendas, and follow-up action items. • Maintain accurate customer records, notes, and activities within HubSpot and other company systems. • Assist with customer onboarding, implementation coordination, and account transitions as needed. • Monitor customer requests and ensure timely follow-up with the appropriate internal teams. • Collaborate with internal departments to help facilitate the successful delivery of products and services. • Support renewal and expansion initiatives through administrative preparation, customer communication, and documentation. • Build a working knowledge of all company products and services to effectively support customers and internal teams. • Identify opportunities to improve client engagement processes and operational efficiency. • Participate in customer meetings and communications to strengthen relationships and provide a high level of service. • Assist with special projects and strategic initiatives within the Client Success organization.

🎯 Requisitos

• Bachelor's degree from an accredited college or university preferred. • 2+ years of experience in customer success, account management, customer service, sales support, project coordination, or a related field. • Excellent written, verbal, and interpersonal communication skills. • Strong organizational skills with exceptional attention to detail. • Ability to manage multiple priorities and deadlines in a fast-paced environment. • Experience with standard business software, including Microsoft Office products and HubSpot (or similar CRM platforms). • Laundry industry and/or cloud-based software experience preferred. • Strong problem-solving skills and a customer-first mindset. • Be an exceptional team player with all staff. • Adherence to company Information Security Policies. • Available to travel occasionally to company-related events, customer visits, industry conferences, and trade shows.

🏖️ Benefícios

• Creativity: Lead creative and challenging projects • Growth Opportunities: Be part of a growing team with mentorship and support to aid your professional growth • Culture: Strong core business values with a focus on teamwork in a dynamic environment • Recognition: Employee and peer-to-peer rewards programs