Customer Success Manager

🕒 Junho 15

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Propelus

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2001

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

Propelus é uma empresa dedicada a modernizar a forma como profissionais, empregadores, reguladores, educadores e parceiros trabalham juntos. Ela unifica três marcas inovadoras — CE Broker, EverCheck e Immuware — para fornecer soluções abrangentes de conformidade e gestão profissional. Propelus empodera profissionais com ferramentas para avanço na carreira, simplifica o processo de conformidade e oferece uma plataforma para gestão profissional, educação continuada e verificação de fontes primárias. Confiada por mais de 5 milhões de profissionais e organizações, a missão de Propelus é simplificar a conformidade e aprimorar o crescimento e sucesso profissional, particularmente no setor de saúde.

Descrição

• Manage a portfolio of assigned customers, serving as their primary point of contact and advocate. • Build and maintain strong, long-lasting relationships with key stakeholders across customer organizations. • Partner with Professional Services to onboard new customers and foster a smooth transition to ensure long-term success. • Collaborate with customers to create and execute shared success plans, aligning with their business goals to drive continuous value. • Proactively monitor customer health and leverage the CSP system to stay data-driven in our approach, utilizing playbooks to address potential risks, track customer interactions, and ensure timely follow-up. • Partner with internal teams, including Support and Product, to resolve customer challenges and ensure their needs are met. • Conduct regular touch points and business reviews to assess progress, discuss goals, and uncover opportunities for improvement. • Provide ongoing support and guidance to customers on product features, best practices, and strategies for maximizing value. • Identify upsell, cross-sell and expansion opportunities within existing accounts, fostering stronger relationships and driving additional value. • Create customer advocates through case studies, references, and testimonials, while ensuring timely renewals and long-term customer retention. • Contribute to the development and refinement of customer success best practices and processes to enhance team performance

🎯 Requisitos

• 3+ years of experience in a customer success or client-facing role. • Strong understanding of customer success metrics and methodologies. • Experience with customer relationship management (CRM) tools. • Excellent communication and interpersonal skills. • Ability to work independently and manage multiple accounts effectively. • Proficient in data analysis and interpreting customer health metrics. • Passion for helping customers achieve their goals and driving product adoption. • Must be legally authorized to work in the US without sponsorship.

🏖️ Benefícios

• Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers. • Professional development allowance to help you grow in the ways that mean the most to you. • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent. • 401K with company matching, as well as financial planning education and resources. • Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. • Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. • Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. • Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. • We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.