Customer Success Manager

🕒 Junho 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Claritas Rx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private Equity Round em 2021-03

Healthcare • Consulting • Logistics

A Claritas Rx é uma empresa de análises de saúde que utiliza IA para melhorar o acesso dos pacientes a tratamentos transformadores de vida. A empresa oferece um conjunto de soluções que inclui a Ascend AI Platform, Patient Watchtown, Patient Services CRM e Cell and Gene Performance Benchmarking. Suas ofertas se concentram em melhorar a visibilidade dos pacientes, prever riscos precoces, envolver parceiros de forma eficiente e otimizar estratégias de suporte ao paciente. Usando análises impulsionadas por IA, a Claritas Rx ajuda os provedores de saúde a aumentar as taxas de preenchimento e adesão para suas marcas, garantindo que os pacientes não sejam deixados de lado. A empresa se especializa em fornecer insights sobre problemas de acesso dos pacientes e benchmarking de desempenho na indústria farmacêutica.

Descrição

• Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. • Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. • Help your customers achieve their business goals and outcomes by: • - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. • - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. • - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. • - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. • - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. • - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. • - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. • The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities.

🎯 Requisitos

• Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. • Strong analytical and problem-solving skills, with a creative and data-driven approach. • Exceptional attention to detail and clear, concise written and verbal communication. • Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. • Proven ability to build and maintain strategic customer relationships and manage client-focused projects. • Demonstrated capabilities in: • - Problem-solving and resolution • - Project coordination and organizational skills • - Expectation-setting and alignment of priorities • - Active listening and understanding customer needs • - Solution knowledge and the ability to apply insights to business challenges • - Empathy and relationship-building • - Tenacity and persistence to drive outcomes (“grit”) • 5+ years of experience in a healthcare consulting, commercial, or client-facing role. • Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. • Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. • MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics).