Customer Success Manager

🕒 Junho 14

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elev8.io

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

elev8. io é uma aceleradora de crescimento e agência de aquisição de pacientes que oferece uma solução 360° de geração de leads até admissão para centros de saúde comportamental, sendo especializada em tratamento de dependências e saúde mental. A empresa oferece geração de leads multicanal, capacitação de admissões e capacitação em CRM e tecnologia (incluindo um produto CRM), além de calculadoras de ROI, manuais e ferramentas para melhorar admissões, verificação de benefícios e alinhamento de marketing com vendas. A elev8. io foca em métricas mensuráveis como CPL, VOBs, CPA e trabalha com provedores de saúde comportamental, bem como empresas B2B/SaaS e de tecnologia.

Descrição

• Own the post-sale client relationship from kickoff to expansion • Ensure onboarding is seamless, communication is proactive, and every meeting delivers clarity, insight, and measurable results • Manage a portfolio of mid-market clients and coordinate with cross-functional teams (SEO, PPC, WEB, PMs, OPS) to ensure delivery excellence, client satisfaction, and account growth • Lead all client meetings (Status, MBR, QBR, Ad-hoc) with confidence and preparation • Deliver clarity and strategy in every interaction — reinforcing our growth plan and accountability • Translate marketing and data concepts (SEO, PPC, attribution, funnel performance) into clear, client-friendly narratives • Review performance dashboards daily — flag underperformance, anomalies, and opportunities • Ensure all client materials, reports, and documentation are accurate and aligned • Oversee project deliverables and monitor client campaign goals vs. actuals within Dashboards & Project Management Plan • Coordinate closely with PMs and specialists to ensure tasks are on track and deliverables are met

🎯 Requisitos

• 2-4 years experience in Customer Success, Account Management, or Client Strategy, ideally in digital marketing, SaaS, or agency environments • Proven ability to manage 15–25 clients in mid-market accounts ($5K–$50K/month retainers) • Strong understanding of SEO, WEB Dev, PPC, CRMs, and marketing performance metrics • Exceptional communication skills & business acumen, verbal and written • High attention to detail — you run meetings, documentation, and reports like clockwork • Data-driven mindset with the ability to turn metrics into meaningful strategy • Proficiency with Salesforce, ClickUp, Zoom, Fireflies, and reporting dashboards.

🏖️ Benefícios

• Performance Incentives: Competitive compensation with account success bonuses and quarterly performance incentives based on account expansion • Career Development: Opportunity to grow into Accounts Director or similar leadership roles