Enterprise Architect

🕒 Maio 30

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Suporte de TI

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ListEngage

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2004

☁️ SaaS

🤖 Inteligência Artificial

Marketing • SaaS • Artificial Intelligence

A ListEngage é um parceiro Full Stack exclusivo da Salesforce Marketing Cloud que foca em impulsionar a transformação digital através de personalização orientada por dados, integrações de IA e experiências aprimoradas do cliente. Com mais de 20 anos de experiência, a ListEngage ajuda empresas a otimizarem o uso das tecnologias Salesforce em diversas nuvens, incluindo Marketing Cloud, Service Cloud e Data Cloud, para alcançar metas de marketing ambiciosas e um engajamento mais profundo dos clientes.

Descrição

• Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals. • Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives. • Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies. • Drive growth by identifying value driven opportunities within the existing customer base. • Lead the technical discovery process to assess current environments and recommend solutions based on best practices. • Provide consultative guidance on leveraging Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and other cloud technologies. • Deliver high-impact presentations to customers, illustrating the business value of the proposed solutions. • Act as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer needs are met. • Support pre/post-project activities, including customer discovery, training, and managed services. • Analyze client data to identify opportunities for further solution enhancement and provide recommendations for future growth. • Stay updated on the latest developments in multi-cloud architectures, Salesforce releases, and digital transformation strategies.

🎯 Requisitos

• 8+ years of experience in customer success, technical architect, or similar role within an enterprise SaaS environment • Bachelor’s degree in Computer Science, Engineering, or a related field • Proven experience architecting and delivering multi-cloud solutions, with strong proficiency in Salesforce clouds • Proven track record of identifying growth opportunities and driving revenue expansion within an existing customer base • Hands-on experience with cloud platforms, data integration, and CRM systems

🏖️ Benefícios

• Competitive salary and performance-based incentives • Comprehensive benefits package, including health, dental, and vision insurance • Opportunities for professional development and career growth • A collaborative and inclusive work environment