Vice President – Transformation Services

Vaga não está no LinkedIn

🕒 Setembro 22

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

👻 Score fantasma 11%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Liveops, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2000

🤝 B2B

🤖 Inteligência Artificial

🏢 Corporativo

B2B • Artificial Intelligence • Enterprise

SDKIntel é uma equipe pequena e focada que fornece inteligência profunda de SDKs móveis para aplicativos iOS e Android, concentrando-se em verticais como fintech e bancos da UE. Eles decifram e analisam binários de aplicativos (incluindo binários iOS protegidos contra adulteração) para mapear SDKs de terceiros dentro dos apps, produzindo detecções com grau de confiança e relatórios estruturados de inteligência (JSON, XLSX, PDF) e fluxos de dados. Seus clientes incluem fornecedores de SDK, equipes de segurança e conformidade, e equipes de M&A/investimento; as ofertas incluem relatórios verticais sob medida, rastreamento de movimentação, listas de alvos para troca, mapas de alcance de concorrentes e apresentações detalhadas de analistas. Sua metodologia enfatiza a análise em nível de binário, critérios de confiança rigorosos e relatórios com foco em verticais entregues em prazo definido.

Descrição

• Define and launch a portfolio of Transformation Services offerings, including AI and CX readiness assessments, customer-journey and workflow transformation, and future-state operating-model design • Create repeatable methodologies, diagnostics, decision frameworks, deliverables, governance standards, quality controls, engagement models, packaging, scopes, pricing, delivery standards, and go-to-market enablement • Build an initial team and flexible network of internal and external subject-matter experts while leading early lighthouse engagements • Diagnose complex and underperforming customer operations and translate ambiguity into prioritized transformation agendas • Lead executive discovery using customer-interaction data, operational performance, stakeholder interviews, journey analysis, and frontline insight • Determine where AI should automate work, augment human performance, or preserve human judgment and expertise • Redesign customer operations around AI and human expertise and define required organizational changes • Develop recommendations, business cases, target outcomes, and sequenced roadmaps • Stay engaged through implementation, operation, measurement, and optimization • Partner with Professional Services, Technology and Innovation, Sales, Client Success, Global Delivery, Product, Partnerships, workforce teams, and external partners • Evaluate build, buy, integrate, or optimize technology options and recommend client-ready solutions • Establish governance, decision rights, risk management, and value tracking • Own business solution architecture for transformation-led opportunities and support proposals, executive presentations, pricing, and statements of work • Create demand within the installed base and develop repeatable transformation-led sales plays • Evaluate emerging AI, CX, automation, analytics, and workflow technologies and prospective partners • Measure transformation outcomes and turn client learning into methodologies, benchmarks, offerings, proof points, and sales plays • Recruit, develop, and lead a multidisciplinary transformation team

🎯 Requisitos

• 12+ years of relevant experience • Demonstrated success transforming complex customer operations and delivering measurable business outcomes • Experience advising and constructively challenging C-suite clients • Experience aligning diverse stakeholders and translating ambiguity into clear decisions • Record of building a new capability and turning early client work into repeatable offerings, intellectual property, and commercial enablement • Strong commercial instincts and experience shaping, pricing, and closing complex opportunities • Experience owning or materially influencing revenue or P&L • Ability to architect integrated business solutions across transformation, technology, implementation, workforce, delivery, and partner capabilities • Fluency across AI and the CX technology ecosystem • Outstanding executive communication, presentation, facilitation, and relationship-building skills • Bachelor's degree or equivalent combination of education and relevant experience • Preferred: leadership experience in complex customer operations or deeply embedded contact-center advisory work • Preferred: experience launching and managing a transformation capability connected to professional services, technology platforms, managed services, or outsourced operations • Preferred: experience with AI readiness, data readiness, AI governance, enterprise change adoption, and regulated or high-consequence environments

🏖️ Benefícios

• Trusted, remote, and empathetic human expertise • Global reach and flexible workforce model • Agile, high-touch customer support solutions • Opportunities to build and lead a new capability • Senior strategic partnership with Sales and Client Success • Professional and commercial leadership opportunities