Director of Customer Education

Vaga não está no LinkedIn

🕒 Junho 24

🏄 California – Remoto

🏄 California – Remote

💵 $100.000 - $125.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Loop AI

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🍽️ Alimentos e Bebidas

💼 Consultoria

📦 Logística

💰 $6.000.000 Seed Round - Loop em 2024-03

Food & Beverage • Consulting • Logistics

A Loop AI é uma empresa de inteligência artificial que desenvolve software e serviços baseados em machine learning para ajudar organizações a automatizar processos e extrair insights de dados. Provavelmente, a empresa foca em modelos de IA, processamento de dados e integrações que permitem que negócios criem aplicações inteligentes ou aumentem fluxos de trabalho.

Descrição

• Ownership of north star metrics around customer education - time-to-value, activation depth, certification velocity, ticket deflection, and education's contribution to NRR • Stand up Loop Academy end-to-end - pick the LMS, design the information architecture, define the curriculum spine, and ship the first cohort of video walkthroughs and certification tracks personally before scaling a team behind it • Ownership of all internal processes spanning instructional design, video production, written guides, in-product nudges, live cohorts and certifications - running it like a content studio • Translate every product surface and every agentic workflow into the right format for how a restaurant operator actually learns - short-form video, written playbook, in-product nudge, cohort, or credential • Partner with Product and AI Engineering to instrument education itself - what gets watched, where the drop-off lives, what converts to behavior change - and feed those signals back into both the curriculum and the product roadmap • Build a certification program that operators carry into their next job - the equivalent of a HubSpot Academy or Trailhead credential, but for the restaurant industry. Build and run the contractor and agency stack - instructional designers, video producers, freelance studios - and own the unit economics of every minute of content shipped

🎯 Requisitos

• Have 6-10 years of experience owning customer education, learning or academy functions inside SaaS, AI, consumer internet or fintech companies - with at least one stint where you stood the function up from zero rather than inheriting an already-running engine • Have personally written scripts, recorded videos, designed assessments and shipped certifications - not just managed people who do. The early miles of this role belong to the person who can do the work, not narrate it • Have a sharpened point of view on the LMS landscape, the authoring stack, and the difference between training that ships and training that actually lands behavior change • Think in metrics, funnels and dashboards - you have, at some point, made the case to a product team that education is a leading indicator of revenue, not a downstream cost center • Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them • Have exhibited leadership while also having operated as an IC across previous roles - comfortable with the player-coach reality of an early function for the first 12-18 months • Have the ability to understand complex customer / business problems from the lens of business and can make tradeoffs and build for the right customer outcomes • Demonstrate key cultural values of Loop across radical ownership, customer obsession and the ability to lose no time & move fast on solving problems.Have a strong hunger for personal growth and wish to build the kind of academy that becomes a category benchmark - as an operator or a future founder