Service Delivery Manager – Infrastructure, Growth

🕒 5 dias atrás

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

📈 Marketing de Crescimento

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Lumexa Imaging

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2018

🏥 Saúde

🤝 B2B

Healthcare • B2B

A Lumexa Imaging é uma empresa nacional de diagnóstico por imagem ambulatorial que desenvolve parcerias com sistemas de saúde para expandir o acesso a imagens médicas avançadas. Opera mais de 185 centros de imagem ambulatorial em 13 estados (incluindo mais de 85 centros administrados como joint ventures com sistemas de saúde), oferece agendamento centralizado, interpretações por radiologistas subspecializados (incluindo telerradiologia através de sua oferta Connexia) e utiliza IA e equipamentos de última geração para melhorar a qualidade clínica e a eficiência operacional. A Lumexa foca na experiência do paciente, em cuidados ambulatoriais convenientes que podem ter um custo menor do que os departamentos ambulatoriais de hospitais, e em joint ventures colaborativas com sistemas de saúde.

Descrição

• Lead end-to-end IT delivery for new imaging center openings, relocations, mergers/acquisitions, and expansion projects. • Ensure alignment with construction timelines and proactively identify risks that could impact opening dates. • Maintain consistent implementation standards, processes, and quality expectations across all sites. • Serve as the escalation point for complex technical or operational issues impacting timelines, budgets, or readiness. • Lead, mentor, and develop a team of Implementation Engineers to ensure high performance and delivery consistency. • Allocate resources effectively across multiple projects based on priority, complexity, and timelines. • Establish accountability for project milestones, SLA adherence, go-live readiness, and implementation outcomes. • Identify skill gaps and provide coaching to strengthen technical and project delivery capabilities. • Operate as a player-coach by directly supporting implementations during peak demand periods or critical project phases. • Perform or oversee on-site and remote technical activities, including network and infrastructure setup, ISP and low-voltage vendor coordination, hardware deployment, telecom setup, modality connectivity and VPN coordination, software testing, troubleshooting, and infrastructure validation. • Provide on-site leadership during go-live events to ensure seamless activation and rapid issue resolution. • Partner closely with Construction Management, the PMO, Infrastructure and Network teams, vendors, and MSP partners to ensure successful project execution. • Ensure IT activities are fully integrated into construction and operational workflows. • Drive clear and structured communication regarding project status, risks, dependencies, and decisions across stakeholders. • Develop and standardize scalable implementation processes to support continued organizational growth. • Improve efficiencies related to scheduling, vendor coordination, equipment readiness, and site validation. • Track and report key performance metrics including on-time center openings, budget adherence, go-live defect rates, and post-implementation incident trends. • Continuously improve delivery processes using lessons learned and operational feedback. • Identify and mitigate risks related to construction schedules, infrastructure readiness, vendor dependencies, and operational support. • Coordinate with external vendors including ISP providers, cabling vendors, and hardware suppliers to ensure timely delivery and execution. • Hold vendors and partners accountable to project timelines, commitments, and service expectations.

🎯 Requisitos

• Bachelor’s degree in Information Technology, Engineering, or a related field preferred. • 7+ years of experience in IT infrastructure, implementations, or service delivery environments. • 3+ years of leadership experience managing technical teams or implementation resources. • Proven success supporting multi-site expansion initiatives or large-scale rollout programs. • Healthcare, imaging, or other regulated industry experience strongly preferred. • Strong working knowledge of WAN/LAN networks, VPNs, and firewalls • Low-voltage cabling and site infrastructure requirements • ISP circuit provisioning and vendor coordination • Wireless networking, switching, and endpoint deployments • Windows desktop troubleshooting and support • Strong leadership presence with the ability to influence and collaborate across cross-functional teams. • Excellent communication and organizational skills, including executive-level reporting. • Ability to operate with urgency, accountability, and minimal oversight in a high-growth environment.

🏖️ Benefícios

• 50-60% travel required • Fast-paced, high-growth environment requiring strong prioritization and adaptability • Flexibility to support occasional night and weekend work during go-live events