Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 23

🏄 California – Remoto

🏄 California – Remote

💵 $106.000 - $146.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Lyra Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

💰 $235.000.000 Series F em 2022-01

Healthcare • Healthcare Insurance • SaaS

A Lyra Health é uma empresa de saúde mental que faz parceria com organizações para oferecer benefícios de saúde mental abrangentes e eficazes para a força de trabalho global. Ao fornecer cuidados de saúde mental baseados em evidências, a Lyra Health melhora o bem-estar dos funcionários e gera impacto nos negócios. Sua plataforma oferece suporte de saúde mental de alta qualidade por meio de uma rede global de profissionais, utilizando tecnologia de correspondência por IA para conectar rapidamente os membros a provedores adequados. A Lyra Health atende famílias, casais, adultos e crianças, oferecendo suporte para diversas necessidades de saúde mental. Seus programas visam melhorar a saúde dos funcionários, a produtividade e reduzir custos com saúde, oferecendo uma experiência perfeita aos membros.

Descrição

• Lead, mentor, and develop a team of Customer Success Associates, providing guidance on relationship management, account strategy, and professional growth. • Own the overall success and retention strategy for a portfolio of health system partners, health plans, and strategic referral partners, ensuring the team exceeds established targets. • Serve as a point of escalation and maintain high-level relationships with executive decision-makers at partner organizations. • Collaborate with Product, Clinical, Data Science, and Legal teams to ensure the "voice of the customer" informs the product roadmap and operational improvements. • Standardize and optimize customer reporting, communication templates, and project management workflows to increase team efficiency. • Partner with Marketing to oversee the development of large-scale campaigns and workshops that drive patient engagement across all accounts. • Work with the Performance Management and Sales Operations teams to interpret and address team metrics including: referral volumes, customer health scores, conversion rates, upsells etc. • Support finalist presentations and strategic key prospect meetings by serving as a subject matter expert on client partnership strategy, implementation, operations, reporting and ongoing strategic account management. Provide references as needed. • Ability to communicate clinical outcomes, behavioral health value, and care delivery impact to healthcare stakeholders while navigating regulated healthcare environments.

🎯 Requisitos

• 5+ years of experience in customer success, account management, or healthcare leadership, with at least 1+ years in a formal people-management role. • Deep understanding of health systems, health plans, or the pediatric mental health landscape. • Exceptional presentation and negotiation skills, with the ability to lead in high-stakes environments. • Proven track record of managing multiple large-scale initiatives and leading cross-functional projects. • Advanced skills in Google Workspace (Sheets, Slides), CRM tools (Salesforce, Asana) and data visualization tools (Tableau, Quicksight) to track team performance. • Willingness to travel (up to 30-40%) to support team members and visit key accounts.

🏖️ Benefícios

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities, surprise swag, regular community celebration…