Senior Customer Success Manager – Mid-Market

🕒 2 dias atrás

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $104.000 - $120.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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MagicSchool AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

💼 Consultoria

🏥 Saúde

📣 Marketing

💰 $2.400.000 Pre Seed Round em 2023-08

Consulting • Healthcare • Marketing

MagicSchool AI é uma plataforma líder de inteligência artificial voltada para o setor educacional. Oferece mais de 70 ferramentas de IA que auxiliam educadores no planejamento de aulas, elaboração de avaliações e comunicação eficaz. A plataforma é adotada por mais de 4 milhões de educadores em todo o mundo e integra-se com sistemas de gerenciamento de aprendizagem como Google Classroom e Microsoft Word. O MagicSchool AI enfatiza o uso responsável de IA, apoiando educadores e estudantes na construção de alfabetização em IA, garantindo privacidade e conformidade com regulamentos. A plataforma oferece uma ampla gama de recursos para aprimorar experiências de aprendizado, economizar tempo dos educadores e promover a alfabetização em IA, tornando-se uma ferramenta valiosa para as necessidades modernas da educação.

Descrição

• Lead critical partnerships across midsized Texas school districts to reduce teacher burnout and accelerate student learning • Manage a multimillion-dollar book of business and drive customer adoption and renewals • Oversee complex onboarding and renewal processes • Coach teachers and administrators through organizational change • Design interventions that boost product adoption • Manage a portfolio of approximately 50–75 mid-market districts • Maintain Net Revenue Retention above target through strategic price increases and seat expansion • Deliver high-impact training and implementation strategies • Create scalable support materials, including tutorials and one-pagers • Identify at-risk accounts and execute churn-mitigation intervention playbooks • Develop 90-day action plans for high-stakes renewals • Run structured discovery across district roles and map solutions to stakeholder priorities • Build trust with district executive leadership through data-driven storytelling and consultative selling • Contribute insights to the Customer Success playbook • Drive cross-functional strategy in leadership meetings • Mentor junior team members

🎯 Requisitos

• 3–7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment, ideally in EdTech • Demonstrated track record of meeting or exceeding NRR and GRR targets • Direct experience leading commercial conversations across renewals, expansion, and pricing • Experience navigating complex, multi-stakeholder organizations and building executive-level relationships • Technically proficient in Salesforce or a comparable CRM • Willingness to travel within Texas as needed to support district relationships (30%) • Deep understanding of the Texas educational landscape • Understanding of TEA/SBOE dynamics • Ability to lead complex financial negotiations involving contraction risks, pricing adjustments, and expansion opportunities • Ability to conduct consultative discovery and multi-stakeholder management • Ability to segment and prioritize a book by ARR, strategic influence, and use-case potential • Strong executive communication skills • Former teacher, coach, or school administrator experience is a plus

🏖️ Benefícios

• Work on cutting-edge AI technology that directly impacts educators and students • Mission-driven team focused on making education more efficient and equitable • Flexibility of working from home • Unlimited time off • Choice of employer-paid health insurance plans • Dental and vision coverage at very low premiums • Generous stock options, vested over 4 years • 401k match • Monthly wellness stipend