Regional Operations Coordinator

🕒 Setembro 1

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

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👻 Score fantasma 42%

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Magna5

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2001

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Magna5 é uma provedora líder de serviços de TI, oferecendo uma gama abrangente de soluções, incluindo serviços gerenciados de TI, cibersegurança e hospedagem em nuvem. Com presença nacional e aquisições estratégicas como a ThreatAdvice, ela aprimora sua expertise em cibersegurança e amplia suas ofertas de serviço. A Magna5 foca em fornecer consultoria de TI, preparação para conformidade e serviços de segurança em camadas para empresas em todo os EUA, particularmente nos setores de serviços financeiros e saúde. Eles são reconhecidos por soluções robustas que garantem operações empresariais seguras, conformes e eficientes.

Descrição

• Serve as the operational liaison between clients, Magna5 Customer Success Managers, and helpdesk leads to ensure timely resolution and a seamless client experience • Manage procurement of hardware, software, and licensing for assigned clients, including quoting, ordering, and tracking through delivery • Understand clients' business objectives and develop a deep understanding of their technical requirements • Act as a trusted advisor, providing expert guidance and best practices to clients • Collaborate with sales, support, and technical teams on client onboarding, implementation, and ongoing support • Conduct regular client check-ins, address concerns, and identify upselling or cross-selling opportunities • Monitor client usage and adoption, identify improvement areas, and recommend enhancements • Provide client training and product demonstrations • Advocate for clients within the organization and communicate feedback, needs, and requirements • Stay current with industry trends and share insights with clients • Improve internal processes and contribute to company growth • Review monthly service billing, covered services, travel, no-charge entries, and minimal time entries for accuracy and billability • Handle client inquiries, escalations, hardware orders, quotes, renewals, pre-sales projects, field-service scheduling, and service/incident requests • Manage hardware and Microsoft 365 license renewals, audits, and adjustments • Attend weekly meetings with the accounting team and conduct client outreach by phone and email • Review and revise Datarails records

🎯 Requisitos

• 2-5 years of experience in a customer success or account management role, preferably within the IT industry or a Managed Service Provider • Technical experience is mandatory • Strong technical background with a solid understanding of IT infrastructure, networks, and systems • Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients • Proven track record of managing client relationships and delivering exceptional customer service • Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical stakeholders • Strong problem-solving and analytical skills, with the ability to quickly identify and resolve issues • Self-motivated and results-oriented, with a demonstrated ability to work independently as well as part of a team • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines • Bachelor's degree in a relevant field is preferred • New York Residence is highly preferred

🏖️ Benefícios

• 100% remote position • Paid Time Off including paid holidays and float holidays • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities • Exciting and collaborative environment, with growth potential

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