Area Manager – Case Management

🕒 Outubro 14

🏄 California – Remoto

🏄 California – Remote

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Mainstay Medical

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2008

🏥 Saúde

🔧 Hardware

💰 $5.010.000 Debt em 2025-06

Healthcare • Hardware

A Mainstay Medical é uma empresa de dispositivos médicos que desenvolve e comercializa o ReActiv8, um sistema implantável de neuroestimulação restauradora para o tratamento da dor lombar crônica mecânica. A terapia ReActiv8 é apresentada como uma abordagem restauradora que estimula os nervos responsáveis pelo controle de músculos estabilizadores importantes da região lombar, por meio de um procedimento minimamente invasivo. O sistema é descrito como condicional para exames de MRI e conta com suporte de dados clínicos e materiais para médicos. A empresa oferece informações e recursos para pacientes e profissionais de saúde, incluindo dados clínicos, visões gerais do procedimento, orientações de segurança e materiais para médicos e fisioterapeutas.

Descrição

• Manage, coach, and develop a team of Case Managers, including hiring, onboarding, performance reviews, and development planning • Set performance and patient experience standards; monitor workload, capacity, and resource allocation • Foster accountability, collaboration, and continuous improvement • Serve as the primary escalation point for complex patient, provider, field, and operational issues • Maintain an active patient portfolio and coordinate patients, providers, field sales, and internal stakeholders from identification through implant • Lead complex cases and monitor high-priority, stalled, or at-risk patients • Model best practices in patient engagement, communication, documentation, and case progression • Drive patient progression across treatment phases and establish and monitor KPIs • Identify stalled patients, assign ownership and next steps, and reduce patient leakage • Use data to identify trends, gaps, and improvement opportunities • Review patient interactions and documentation for quality, consistency, and compliance • Provide actionable feedback and ensure accurate, timely Salesforce documentation and SOP/privacy compliance • Standardize team best practices • Partner with Patient Access Operations for seamless handoffs and accountability • Collaborate with Market Access, Reimbursement, Sales Operations, Clinical Affairs, and Field Sales to resolve access barriers and support territory planning and patient prioritization • Build relationships with physician offices and referral sources; communicate trends and barriers internally • Develop and improve SOPs, training materials, and workflows • Contribute to workforce planning and capacity modeling • Recommend process improvements to reduce turnaround times and improve efficiency and scalability • Champion new technologies and reporting capabilities

🎯 Requisitos

• Bachelor’s degree in nursing, healthcare, business, or a related field, or equivalent healthcare experience • 5+ years in case management, care coordination, patient access, reimbursement, or healthcare operations • 2+ years of leadership, team lead, or people management experience preferred • Experience managing complex patient journeys • Strong knowledge of benefits verification, prior authorization, appeals, and reimbursement • Experience with Salesforce or similar cloud-based systems preferred • Strong analytical, problem-solving, communication, and coaching skills • Proven ability to balance patient responsibilities with people leadership, prioritize competing demands, and lead teams through change • Quarterly travel required • Must participate in E-Verify work authorization process

🏖️ Benefícios

• Medical, dental, and vision benefits • Financial benefits • Other benefits • Equity

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