Customer Success Team Manager – Financial Technology

🕒 Setembro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 42%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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MarketStar

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1988

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Estamos celebrando 35 anos de crescimento para negócios ao redor do mundo! Organizações, incluindo empresas multinacionais bem como empresas de médio porte, escolheram a MarketStar para ajudá-las a acelerar vendas e alcançar seus objetivos de receita por meio de vendas diretas terceirizadas, canal de parceiros e soluções de sucesso do cliente. Na MarketStar, criamos crescimento para nossos clientes, nossas pessoas e nossas comunidades.

Descrição

• Drive the team to meet and exceed metrics and client expectations through successful pipeline management processes • Coach and develop customer success representatives to succeed in hitting daily, weekly, and monthly input and output targets • Collaborate and align with other customer success managers within the assigned program, sharing best practices and solving problems collectively • Present customer success solutions and strategies to clients, highlighting the value proposition • Utilize data management skills to analyze performance and ensure data accuracy • Hold regular team meetings, huddles, and employee 1:1s to ensure alignment to performance expectations and company values • Assess current team processes, procedures, and outcomes to identify opportunities for improvement, and build and execute implementation plans • Maintain strong client relationships through proactive engagement and effective communication • Ensure adherence to risk management and compliance standards in all sales activities • Collaborate with other departments to identify new business opportunities and support customer success and sales efforts • Perform other related duties as assigned

🎯 Requisitos

• Experience with payment processing, money movement, or other financial/payment products • Proven experience in a customer success or account management role, ideally within a SaaS, financial software, or subscription-based business model • Experience managing a dedicated book of business in the mid-market space • Successful performance in B2B customer success or sales • Experience in FinTech or SaaS sales highly preferred • Prior experience leading a team in a fast paced, quota driven environment • SaaS experience highly preferred • Excellent verbal, presentation, and written communication skill • Experience building strong relationships, managing conflict, and leading by example • Track record of coaching and developing low performers to reach target attainment • Familiarity with Microsoft and/or G Suite tools • Salesforce experience highly preferred • Customer centric attitude with the ability to motivate others and drive standards of excellence • Ability to adapt and effectively multi-task in a dynamic environment • Strong analytical skills to interpret data and drive informed decision-making • Excellent client engagement skills to build and maintain strong relationships • Strong understanding of sales analytics including data and reporting trends, showcasing/duplicating success, and identifying/correcting opportunities • Effective customer success or sales skills to support business development efforts and achieve sales targets • Familiarity with technology and tools to enhance customer success, sales operations and client satisfaction • Knowledge of Salesforce preferred

🏖️ Benefícios

• Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match • Hardship loan program • Access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision

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