Success Manager

🕒 Julho 27

🦌 Connecticut, New York – Remoto

🦌 Connecticut – Remote 🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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MDVIP

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2000

🏥 Saúde

☁️ SaaS

👥 B2C

💰 Private equity em 2005-01

Healthcare • SaaS • B2C

MDVIP é uma empresa de associação de saúde baseada nos EUA que oferece cuidados primários personalizados por meio de uma rede de médicos afiliados. Os membros pagam uma taxa anual (com opções para pagamento a cada 3, 6 ou 12 meses) para ter acesso a um médico dedicado que gerencia um painel de pacientes menor (cerca de 600 pacientes), permitindo consultas mais longas, agendamentos para o mesmo dia ou dia seguinte, disponibilidade após o horário comercial e um abrangente Programa Anual de Bem-Estar que inclui exames laboratoriais avançados, triagens detalhadas e um plano de cuidados personalizado. A MDVIP complementa o seguro existente/Medicare, cobrando serviços de rotina e de especialistas/hospital através do seguro, enquanto a taxa de associação cobre a experiência aprimorada nos cuidados primários e o programa de bem-estar. A empresa também conecta os membros a Centros de Excelência Médica (como Cleveland Clinic, Mayo Clinic) para tratamento avançado e atende empregadores que buscam melhorar o bem-estar e a retenção.

Descrição

• Manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. • Establish strong, credibility-based partnerships with physicians that serve as the foundation for long-term growth, retention, and performance improvement. • Influence physician decision-making by providing insight-driven guidance on growth strategy, pricing, utilization, and practice performance—without direct authority. • Partner with physicians to develop and execute data-driven growth plans that improve membership, retention, and overall practice revenue. • Own physician and staff inquiries end to end, delivering timely, high-touch support, problem resolution, and seamless connection to MDVIP resources. • Guide new affiliates through onboarding and first-year success plans while identifying and unlocking growth opportunities in established practices. • Execute a consistent cadence of in-person and virtual interactions tailored to practice performance and opportunity. • Manage a defined portfolio of practices with accountability for identifying risk, prioritizing engagement, and expanding relationships. • Track activity and outcomes, prioritize high-impact efforts, and take full ownership of performance results across a territory.

🎯 Requisitos

• 3+ years of experience in sales, account management, operations, or revenue focused customer success • Experience meeting and exceeding performance metrics or targets • Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred • Ability and willingness to travel regularly within assigned territory

🏖️ Benefícios

• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.