Partner Success Manager

Vaga não está no LinkedIn

🕒 Julho 27

🦌 Connecticut, Massachusetts, +1 estados a mais – Remoto

🦌 Connecticut – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $85.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Brook

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1964

🤲 Filantropia

🏥 Saúde

📚 Educação

💰 $393.701 Debt Financing - Brook Young People em 2019-12

Charity • Healthcare • Education

A Brook é uma instituição de caridade com sede no Reino Unido que oferece serviços gratuitos e confidenciais de saúde sexual e bem-estar para jovens. Ela opera clínicas, oferece aconselhamento e recursos sobre contracepção, ISTs, contracepção de emergência, gravidez, relacionamentos, gênero e sexualidade, e bem-estar mental, além de realizar campanhas públicas e conteúdo online. A Brook também oferece sessões educativas, treinamentos e recursos de proteção para profissionais e escolas (Educação em Relacionamentos e Sexo), e participa de captação de recursos, voluntariado e parcerias para apoiar seus serviços. Está registrada como uma instituição de caridade na Inglaterra, País de Gales e na Escócia.

Descrição

• Owns the day-to-day relationship for a book of partner accounts, building trust across clinical, operational, and executive contacts. • Serves as the first point of contact and the escalation path for partner questions and issues. • Develops and maintains an account plan for each partner, aligning Brook’s capabilities to their goals. • Drives adoption and utilization of Brook’s Remote Care services toward measurable clinical and financial outcomes. • Leads regular business reviews that land on clear outcomes and next steps. • Identifies and qualifies expansion opportunities, partnering with the Partner Success team on renewals and enterprise-level conversations. • Tracks partner satisfaction and retention risk and builds mitigation plans for at-risk accounts. • Translates partner performance data into clear, useful updates for partner stakeholders. • Ensures partner feedback reaches Product, Clinical Operations, and leadership. • Coordinates across Partner Operations, Product, and Data to deliver on partner commitments.

🎯 Requisitos

• 3–5 years in partner success, customer success, or account management, ideally with healthcare partners. • Track record of driving retention, adoption, and satisfaction across a book of accounts. • Comfortable leading business reviews and day-to-day partner conversations with clinical and operational stakeholders. • Strong organization and analytical comfort — interprets performance data and turns it into action. • Excellent written and verbal communication. • Bachelor’s degree or equivalent experience. • Comfortable using AI tools to work efficiently, with the judgment to verify output.

🏖️ Benefícios

• Medical, dental, and vision — Brook pays 100% of premiums for you and your children and 50% for a spouse or domestic partner, plus a Brook-funded HSA contribution (prorated by hire date) and a medical concierge. • Mental health at no cost through Spring Health, plus flexible PTO, dedicated sick time, and a generous holiday schedule. • Employer-paid life, AD&D, and short- and long-term disability; 401(k) with company match; and an emergency-savings match. • Employee referral bonus.