Senior Full Stack Java Engineer – Workforce Management

🕒 Outubro 26

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

👻 Score fantasma 25%

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• Aberta há 17 dias.
• As vagas desta empresa costumam ser preenchidas em 33 dias.
• 541 vagas abertas para uma equipe de 712 pessoas.
• Sem salário divulgado.

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Miratech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🤝 B2B

💼 Consultoria

☁️ SaaS

💰 Private Equity Round em 2022-04

B2B • Consulting • SaaS

A Miratech ajuda visionários a mudar o mundo. Somos uma empresa global de serviços de TI e consultoria que reúne inovação corporativa global e inovação de start-ups. Atualmente, apoiamos a transformação digital das maiores empresas do planeta. Ao estabelecer parcerias com grandes e pequenos players, nos mantemos na vanguarda da tecnologia, permanecendo ágeis mesmo sendo um líder global, e criamos tecnologia que ajuda nossos clientes a aumentar ainda mais seus negócios. Nossa cultura de Desempenho Implacável permite que mais de 99% dos compromissos da Miratech sejam bem-sucedidos ao atender ou exceder os objetivos de escopo, cronograma e/ou orçamento desde nossa fundação em 1989. Para mais informações sobre a Miratech, visite www.miratechgroup.com

Descrição

• Build enterprise-scale Workforce Management solutions supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environments • Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and domain-driven design practices • Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting • Develop responsive workforce applications using TypeScript and React with accessible workflows for planners, supervisors, and employees • Design and consume REST APIs using an API-first approach; maintain OpenAPI/Swagger contracts and versioning standards • Implement event-driven workflows for schedule changes, agent states, queue metrics, forecasts, and adherence events • Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms • Model workforce and operational data in PostgreSQL and other relational databases • Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency • Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes • Troubleshoot production issues and optimize performance, batch processing, concurrency, scalability, and reliability • Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities • Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions

🎯 Requisitos

• 8+ years of experience in full-stack software development, including ownership of production applications • Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management • Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows • Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence • Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices • Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components • Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms • Proven experience designing REST APIs, microservices, and event-driven services in distributed environments • Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases • Experience developing, deploying, or supporting cloud-based and containerized applications • Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops • Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios is nice to have • Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning is nice to have • Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management is nice to have • Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is nice to have • Exposure to workforce analytics, optimization techniques, or operational research concepts is nice to have • Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices is nice to have • Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus

🏖️ Benefícios

• Comprehensive compensation and benefits package • Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events

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