Service Delivery Manager

🕒 Junho 9

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Mitel

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1972

📡 Telecomunicações

🏢 Corporativo

☁️ SaaS

Telecommunications • Enterprise • SaaS

A Mitel é líder global em comunicações corporativas, oferecendo um portfólio abrangente de soluções de comunicação e colaboração, sob medida para as necessidades de empresas de diversos setores. A Mitel disponibiliza comunicações unificadas que podem ser implantadas on-premises (localmente), em nuvem privada, nuvem pública ou em soluções híbridas. A empresa é especializada em soluções de contact center, sistemas de telefonia empresarial, ferramentas de colaboração e aplicativos de integração para impulsionar a produtividade e aprimorar a experiência do cliente. Os serviços da Mitel são projetados para simplificar as comunicações corporativas, garantindo segurança, conformidade e resiliência, especialmente em soluções de missão crítica e verticais. Sua plataforma com suporte de IA, Mitel CX, tem como objetivo proporcionar interações com clientes mais rápidas e personalizadas. Com forte foco em setores como saúde, serviços financeiros, governo, hotelaria e educação, a Mitel atende empresas de todos os portes com soluções de comunicação flexíveis e seguras.

Descrição

• Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. • Lead regular service reviews, providing performance reporting and driving actions for service improvement. • Act as the primary operational contact for key customer accounts, ensuring consistent service delivery and customer satisfaction. • Collaborate with internal teams and partners to align service delivery with customer expectations and evolving business needs. • Work closely with Account Management to ensure alignment between service delivery and commercial strategy, supporting customer retention, renewals, and growth opportunities. • Drive a positive customer experience by actively gathering, analysing, and acting on customer feedback to improve service quality and strengthen relationships. • Provide regular account management information and service insights to the Head of Service Delivery to support strategic decision-making and continuous improvement initiatives. • Provision of monthly performance reports, detailing Mitel’s performance within the SLA • Work closely with Commercial, Account Management, and Renewals Teams to ensure that renewals are not only secured but also profitable. • Actively monitor and manage contract margins, identifying and implementing cost efficiencies without compromising service quality • Collaborate with commercial and finance teams to ensure billing accuracy and profitability.

🎯 Requisitos

• Customer-Centric Mindset – focused on delivering value and positive outcomes for the customer • Customer Relationship Management – ability to build strong, trust-based relationships with customers and act as their advocate within the business. • ITIL Framework Knowledge – foundation level understanding of service management best practices, particularly around Service Management and General Management Practices. • Commercial Awareness - Understanding the financial aspects of contract management, including cost management, budget forecasting, and profitability analysis. • Communicate effectively with customers, internal teams, and stakeholders through clear reporting, service reviews, and proactive dialogue. • Growth Mindset - Demonstrate a growth mindset by embracing feedback, seeking continuous improvement, and proactively developing new skills to adapt to evolving customer and business needs. • Full UK driving License • May require work out-of-hours when required.

🏖️ Benefícios

• Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.