District Aftersales Manager

🕒 4 dias atrás

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $90.000 - $100.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

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Mitsubishi Motors North America, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1982

🏭 Manufatura

🚗 Transporte

🚘 Automotivo

Manufacturing • Transport • Automotive

A Mitsubishi Motors North America, Inc. é uma fabricante automotiva líder focada no design e produção de uma variedade de veículos, incluindo SUVs, sedans e veículos elétricos. Eles oferecem vários modelos, como o Outlander PHEV, Outlander, Eclipse Cross e Mirage, atendendo a diversas preferências de consumidores. Com um compromisso com a qualidade e inovação, a Mitsubishi Motors North America também enfatiza o serviço ao cliente através de ofertas especiais, planos de financiamento e programas de veículos usados certificados.

Descrição

• Develop long-term professional relationships with dealer partners in the assigned district • Consult with dealer partners to drive Aftersales performance and serve as brand ambassador within the district • Increase profitability in parts, accessories, and service • Optimize customer experience, brand awareness, and loyalty • Assist dealer partners in operating well-managed and strategic Aftersales businesses • Implement Momentum 2030, Mitsubishi Motors’ long-term business plan • Partner with 13 dealers in South Florida • Regularly communicate with and visit dealer partners, including dealership owners/principals • Identify revenue-generating opportunities and develop operations improvement plans • Explain programs, policies, procedures, objectives, and associated opportunities • Review financial statements, systems, and reporting to identify and recommend operational improvements • Assist with operational troubleshooting and resolve problems with external vendors and internal teams • Provide ad hoc training and guidance on data analysis, video multi-point inspections, modernized tools, service excellence, parts sales, inventory control, and warranty administration • Drive profitability, customer-pay business, CSI scores, customer retention and loyalty, marketing effectiveness, and parts/accessory sales • Collaborate with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments • Develop district opportunities, including wholesale and collision • Advise Dealer Development on Aftersales strategies for new dealers • Conduct joint dealer visits with the District Sales Manager • Advise Regional Management and Dealer Development on policy, procedure, and Dealer Agreement issues

🎯 Requisitos

• 5+ years of professional exempt level automotive retail/wholesale experience • Prior automotive retail sales experience such as Service Representative or Service/Parts Manager • Deep understanding of customer behavior, customer experience, service-drive sales, retention, and loyalty • Deep understanding of dealership Aftersales operations and systems, including profit, loyalty, and retention drivers • Ability to analyze and leverage data to develop and implement operations strategies • Ability to communicate effectively with a broad range of individuals, from customers to MMNA leadership • Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality • Must maintain a valid unconditional driver’s license and an approved driving record • Bilingual, Spanish speaking • Automotive retail sales experience on the Sales Operations/new car sales side preferred as a profile differentiator • Automotive OEM corporate department experience preferred as a profile differentiator • ASE certification in four or more areas is a profile differentiator

🏖️ Benefícios

• Comprehensive medical, dental, and vision plans • Discounted Employee Lease Car program covering insurance, maintenance, and registration fees, with no down payment or credit check required • Assigned vehicle, contingent upon a satisfactory driving record • 401(k) with company match and annual contributions based on years of service • Professional development opportunities, including training, tuition reimbursement, and employee resource groups • Up to 30 days of paid time off, including holidays, vacation, and other leave options • Collaborative workspace • Community Relations initiatives • Ongoing employee development programs