Director, Dealer Relations

Vaga não está no LinkedIn

🕒 Julho 30

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $150.000 - $165.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Mobility

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

🚗 Transporte

👥 B2C

Transport • B2C

A Mobility é um serviço de compartilhamento de motocicletas elétricas baseado em aplicativo, operado sob a marca ACCIONA Movilidad, que oferece aluguéis de motocicletas de curto prazo, pagos por minuto, em cidades espanholas. Os usuários baixam o aplicativo, se registram, localizam e reservam motocicletas elétricas próximas, e escolhem entre três modos de condução (Standard, Custom, Xtra) com diferentes velocidades máximas; as viagens são cobradas por minuto com pacotes de minutos opcionais e um plano de tarifa fixa mensal. O serviço enfatiza a sustentabilidade (motores elétricos alimentados por energia 100% renovável), áreas operacionais e de estacionamento focadas em cidade, suporte ao cliente 24 horas por dia, 7 dias por semana, e recursos do veículo, como um grande porta-malas com dois capacetes, portas USB e modos de condução selecionáveis.

Descrição

• Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory • Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists • Identify and capitalize on revenue generation (upsell) opportunities • Manage and report all identified KPIs including retention, revenue and operational metrics • Lead, coach and develop a team of 8-10 FTE’s • Primary contact for dealer management teams • Manages the overall client relationship and handles issues that have been escalated • Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews • Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team • Support company growth targets by generating new business referrals • Partner with Business Development team to achieve long-term company goals • Ensure employee engagement by cultivating his/her direct reports • Deliver training to team members as part of the onboarding process and ongoing growth development

🎯 Requisitos

• Bachelor’s degree in Business Management, Marketing or a related field, or relevant work experience • 8 or more years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment • Prior management experience leading and managing field teams • Significant experience working with CRM tools • Strong verbal and writing communication • Strong influencing skills • Ability to develop meaningful relationships • Negotiate effectively, finding win-win solutions in a non-confrontational way • Proactively solicit feedback • Regularly assess individual performance and adapt your work to achieve better results • Passionate, enthusiastic, can do attitude • Vested interest in the company’s success.

🏖️ Benefícios

• In addition to base compensation, this role is eligible for an annual incentive plan • This role is eligible to receive additional S&P Global benefits