Vice President, Cloud Operations

🕒 Fevereiro 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $178.000 - $270.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Model N

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2000

☁️ SaaS

📋 Conformidade

💊 Farmacêutico

SaaS • Compliance • Pharmaceuticals

A Model N é uma fornecedora líder de soluções de otimização de receita e conformidade para as indústrias farmacêutica, de dispositivos médicos, de alta tecnologia, manufatura e semicondutores em mais de 120 países. A empresa oferece reinvenção digital através de soluções específicas para cada setor, permitindo que os clientes maximizem suas receitas ao transformar processos de vendas, marketing, canal, financeiro e jurídico. Os produtos da Model N incluem plataformas para gerenciar processos de provedores e pagadores, preços globais e dados de canais, além de serviços em nuvem para garantir conformidade e excelência operacional. Seus serviços capacitam as empresas a racionalizarem operações, escalarem estrategicamente e mitigarem riscos para estimular o crescimento e a inovação. Principais clientes incluem Pfizer, AstraZeneca, Sanofi, Abbott, AMD, e outros, que utilizam a tecnologia da Model N para otimizar e automatizar processos de receita enquanto permanecem em conformidade com normas regulatórias globais.

Descrição

• Own operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery. • Lead global Cloud Engineering, SaaS Operations, Cloud Engineering, Platform Engineering, NOC, and incident management teams, ensuring consistent execution across all regions. • Ensure effective 24/7 operational coverage, escalation paths, and on-call models. • Deliver against defined SLAs; monitor trends and drive corrective actions where needed. • Lead major incident response, post-incident reviews, and root cause remediation. • Oversee cost effective deployment and management of cloud technology at Model N with a strategic focus on cost efficiency, availability, and stability. • Implement and refine operational processes including change management, release readiness, capacity planning, and proactive monitoring. • Drive AI, automation and tooling improvements to reduce manual effort, operational risk, and time to resolution. • Establish and track operational KPIs to measure effectiveness, efficiency, and customer impact. • Serve as the primary Cloud Operations leader interfacing with Engineering, Product Management, Security, Customer Support, and Customer Success. • Participate in customer-facing engagements and executive escalations as needed, particularly for strategic accounts. • Communicate operational status, risks, and improvement plans to senior leadership with clarity and credibility. • Manage SaaS Operations budgets, including cloud consumption, tooling, and managed service providers. • Partner with Finance and Procurement to forecast spend and identify cost optimization opportunities. • Support vendor evaluation and operational governance, aligned to broader cloud and technology strategies. • Ensure SaaS operations consistently meet security, compliance, and audit requirements (SOC 2, ISO 27001, GDPR, etc.). • Partner with Security and Compliance teams to operationalize controls and maintain audit readiness. • Embed compliance requirements into operational processes and standard operating procedures.

🎯 Requisitos

• 15+ years of experience in SaaS, cloud operations, or technology leadership roles with increasing scope. • 5+ years leading global operations, SRE, or production support teams in a SaaS environment. • Hands-on experience operating large-scale SaaS platforms in AWS; multi-cloud experience is a plus. • Strong understanding of modern SaaS operational practices including SRE, DevOps, ITIL/service management, incident management, and observability. • Proven ability to execute in complex, high-availability, and high-compliance environments. • Experience managing operational budgets, cloud cost controls, and vendor relationships. • Demonstrated ability to lead globally distributed teams across multiple geographies. • Strong executive communication skills with the ability to translate technical detail into operational and business impact. • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

🏖️ Benefícios

• Unlimited PTO for salaried employees – because flexibility fuels success • Comprehensive medical, dental, and vision coverage • Health Savings & Flexible Spending Accounts • 401(k) with company match to invest in your future • Volunteer Time Off (VTO) to give back to causes you care about • Life and pet insurance for peace of mind • Employee Assistance & Mental Health Programs • Charitable giving opportunities • Professional coaching and career development • …and much more.