Senior Client Manager

Vaga não está no LinkedIn

🕒 Abril 30

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Modern Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

💼 Consultoria

📣 Marketing

🏥 Saúde

💰 $74.000.000 Series D em 2021-02

Consulting • Marketing • Healthcare

A Modern Health é uma plataforma abrangente de cuidados com a saúde mental que fornece um padrão global para serviços equitativos em todo o mundo. Eles oferecem uma ampla gama de apoio à saúde mental para funcionários, cuidado com a família e prestadores de cuidados de saúde por meio de ferramentas autoguiadas e cuidados de crise, visando impulsionar a produtividade e prevenir o burnout. A Modern Health faz parcerias com empregadores, consultores e planos de saúde para integrar benefícios de saúde mental no local de trabalho, abordando necessidades de longo prazo, reduzindo o absenteísmo, aprimorando a eficiência operacional e melhorando o bem-estar. Suas soluções baseadas em evidências abrangem uma ampla variedade de preocupações de saúde mental, promovendo a personalização e o acesso a cuidados culturalmente centrados globalmente.

Descrição

• Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers • Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants • Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers • Conduct regular global account meetings to refine and align customer strategies • Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions • Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings • Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies • Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters • Maintain an understanding of diverse cultural nuances that influence client interactions worldwide • Provide local implementation support in conjunction with the US-based implementation team • Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs • Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers • Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success • Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks • Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health

🎯 Requisitos

• 10+ years managing client relationships or selling to HR leaders; experience in employer benefits and healthcare is a strong plus • Proven success strategically and autonomously managing a book of business, including engaging with executive sponsors, senior leaders, and HR decision-makers • Fluency in English is required; additional languages are a plus • Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities • Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth • Ability to build strong, trusted relationships and act as a strategic advisor to customers • Proactive in identifying risks, resolving issues, and ensuring timely resolutions • Adept at objection handling and independently negotiating with clients • Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs • Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker) • Demonstrated ability to understand client business landscapes and align solutions to their goals • Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail • Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence • Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders • Balances humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership • Intellectually curious, quick to learn and share new tools, concepts, and best practices • Deep passion for customer success with a proactive approach to solving challenges • Genuine commitment to establishing the company as a trusted advisor by delivering long-term solutions to complex problems • Aligned with the company’s mission through a passion for improving outcomes in healthcare, benefits, and mental wellness

🏖️ Benefícios

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Generous Time Off • Company-wide Collective Pause Days • Parental Leave Policy • Family Forming Benefit through Carrot • Family Assistance Benefit through UrbanSitter • Professional Development Stipend • 401k • Financial Planning Benefit through Origin • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more • Monthly Cell Phone Reimbursement