Account Manager

🕒 Maio 28

🏈 Alabama, Tennessee – Remoto

🏈 Alabama – Remote 🎸 Tennessee – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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Momentum

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2001

📡 Telecomunicações

🏢 Corporativo

🔐 Segurança

💰 Private equity em 2018-04

Telecommunications • Enterprise • Security

Momentum é um provedor global de conectividade gerenciada e comunicações em nuvem que oferece conectividade à internet confiável, SD-WAN/SASE e serviços de rede gerenciada, juntamente com soluções de voz em nuvem e colaboração. A empresa oferece integração de telefone Microsoft Teams, central de atendimento, SMS/mensagens, troncos SIP e migrações UCaaS, além de segurança e dispositivos de rede de fornecedores como Cisco Meraki, Juniper, Arista e Cato Networks. A Momentum foca na implantação e suporte de conectividade e comunicações globais de nível empresarial para empresas e operadoras, com configuração, cobrança e suporte de um único provedor.

Descrição

• Serves as the customer advocate and is responsible for the overall satisfaction of the client • Actively involved in the management, retention and growth of your base of assigned customers • The AM is the primary contact for the customer and is accountable for managing expectations • Escalation point to facilitate problem resolution • Consistently provide excellent customer service to accounts • Consultatively ascertain client needs • Present client intelligence data to ensure a high-quality customer experience • Develop relationships with users, influencers, and decision makers within each organization • Collaborate with internal resources (Support, Implementation, Billing, Engineering) to ensure end-to-end customer satisfaction • Meet or exceed assigned sales and retention objectives

🎯 Requisitos

• A four-year undergraduate degree is required • A minimum of two years’ experience in the Unified Communications industry is preferred • 2-3 years of Account Management experience is required • Ability to manage multiple tasks • Ability to thrive in a fast-paced environment • Handles stressful situations well • Highly motivated and results oriented • Plans and carries out responsibilities with minimal direction • Customer service oriented • Extremely detail oriented • Works well in a team environment as well • Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet • Familiarity with Salesforce.com or similar CRM tools is preferred • Demonstrated history developing relationships with C-level professionals • Documented experience exceeding sales quotas • Excellent communication skills including written communication, speaking and presentation development and delivery

🏖️ Benefícios

• Employee must be available to work overtime as required • Regular in-office attendance is essential (i.e. is consistently at work and on time)