IT Analyst – Support

🕒 Julho 27

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

⏰ Tempo Integral

🟢 Júnior

📞 Engenheiro de Suporte

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Morgan Properties

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1985

🏠 Imobiliário

👥 B2C

Real Estate • B2C

A Morgan Properties é uma empresa imobiliária baseada nos EUA que adquire, possui e opera comunidades residenciais multifamiliares. A empresa se concentra na gestão de propriedades e ativos, serviços aos residentes e relações com investidores. As seções do seu site incluem "Login do Residente", "Nossas Comunidades", "Investidores" e "Impacto Social & Parcerias", indicando que opera comunidades de apartamentos e oferece serviços de gestão e focados nos residentes.

Descrição

• Serve as the first point of contact for all end user support requests, including software, hardware, and networking issues. • Provide timely diagnosis, resolution, and documentation of issues in the ticketing system. • Deliver exceptional customer service through clear communication and professional support, including managers and executives. • Install, upgrade, and maintain end user software applications. • Provide support for standard software, including Microsoft Office, Windows OS, O365, and the company intranet. • Assist in training end users on tools and applications as needed. • Work collaboratively with IT team members and other technical personnel across departments. • Communicate effectively with business leaders and key stakeholders regarding technical solutions and updates. • Follow departmental standard operating procedures and meet SLA requirements. • Assist with documentation updates to ensure accuracy and alignment with evolving processes. • Identify and recommend improvements to IT support processes and procedures.

🎯 Requisitos

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred. • 1-3 years of IT support experience, including telephone and email support for software and hardware issues. • Proficiency with Windows OS, Microsoft Office, and other standard desktop applications. • Knowledge of networking protocols and fundamentals. • Experience with O365 preferred. • Knowledge of VOIP phone systems a plus. • Familiarity with Yardi property management software and/or residential real estate industry experience a plus. • Strong troubleshooting and problem-solving abilities. • Ability to communicate technical information to non-technical users. • Superior customer service skills with excellent telephone etiquette.

🏖️ Benefícios

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.