Quality Support Technician – Travel Required

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🕒 Julho 27

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Velocity, A Managed Solutions Company

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2005

☁️ SaaS

📡 Telecomunicações

🤝 B2B

SaaS • Telecommunications • B2B

A Velocity, A Managed Solutions Company, é uma provedora de serviços e tecnologias gerenciadas baseada nos EUA, que desenvolve e opera soluções de TI, rede, voz e mídia para empresas com múltiplas localizações—especialmente nos setores de hospitalidade e varejo. A Velocity oferece soluções gerenciadas de rede e dados, plataformas de voz baseadas em VoIP e SIP, Wi-Fi, TV cortesia, integração com Starlink, uma rede global de publicidade/mídia, serviços de técnicos no local e reparo em depósito, suporte de call center 24/7, e plataformas de software (V-CLOUD™, portal V-SELECT®, GEM para gerenciamento de despesas e outras ofertas de SaaS). Fundada em 2005 e sediada em Holland/Toledo, OH, a Velocity enfatiza operações centralizadas, ampla cobertura de técnicos de campo (mais de 5. 500), gestão de dispositivos e redes (3M de dispositivos, 42K conexões de rede) e data centers totalmente redundantes para suportar implementações de nível empresarial para empresas.

Descrição

• Perform scheduled Quality Support Program (QSP) visits at customer locations. • Complete routine cleaning of photo lab equipment, printers, kiosks, and associated components in accordance with manufacturer and company procedures. • Perform quality inspections to verify equipment is operating within established performance standards. • Conduct preventative maintenance tasks designed to maximize equipment reliability and minimize service interruptions. • Inspect equipment for wear, damage, or potential failures and accurately document findings. • Perform print quality evaluations, color checks, calibration verification, and operational testing. • Identify issues requiring repair and communicate findings through proper service documentation and escalation procedures. • Replace approved consumable maintenance items and perform routine preventative maintenance within established guidelines. • Maintain accurate service records, inspection reports, photographs, and documentation using company systems. • Communicate professionally with store personnel regarding completed maintenance, equipment condition, and recommended follow-up actions. • Ensure work areas are left clean, organized, and compliant with company and customer standards. • Maintain inventory of cleaning supplies, maintenance materials, and assigned equipment. • Travel frequently (regional and national as required) and adapt to scheduling demands, including overnight travel when necessary. • Follow all company safety policies, customer site requirements, and regulatory guidelines while performing field work. • Represent the company professionally and deliver an exceptional customer experience during every Quality Support Program visit.

🎯 Requisitos

• Minimum High School Diploma/GED. • Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required). • Minimum 2 years in field services, installation, or similar technical background. • Strong troubleshooting, critical thinking, and customer service skills. • Familiarity with basic hand tools. • Ability to work independently and in a team. • Strong troubleshooting, critical thinking, and customer service skills. • Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.

🏖️ Benefícios

• Medical, Dental, Vision • PTO & Paid Holidays • 401K – with Employer Match • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available