IT Support Technician

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🕒 Julho 27

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AGNT

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2021

📣 Marketing

💼 Consultoria

🤝 B2B

Marketing • Consulting • B2B

A AGNT é um estúdio de experiências localizado em Covington, KY, especializado em inovação, design, marketing e desenvolvimento. A agência colabora com startups, marcas estabelecidas, agências e clientes públicos para entregar UX, produtos digitais, sites, eventos e campanhas integradas de marketing. A AGNT oferece uma equipe completa — designers, desenvolvedores, criadores de conteúdo e estrategistas — para levar projetos do conceito à conclusão e ajudar os clientes a se moverem rapidamente sem precisar contratar uma equipe interna.

Descrição

• The IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware used by exp Realty staff. • Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. • An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote management tools, and other technologies commonly used today will be vital to the success of the IT Support Technician. • Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company. • Order/deploy hardware for new and existing employees, as well as receive hardware returns. • Process any adds, removes, or changes to staff accounts on the various company systems. • Work with vendors for hardware repairs. • Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software. • Respond to help desk requests in a prompt and professional manner. • Record events and problems and their resolution in ticket logs. • Write technical documentation and knowledge base articles. • Escalate or direct help desk requests to the appropriate teams, departments, and management. • Provide accurate information on IT products, systems, or services. • Pass on any feedback or suggestions by staff to management or the appropriate internal team. • Identify and suggest possible improvements on procedures. • Perform designated job tasks efficiently and within the provided time frame. • Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels. • Attend virtual meetings, provide updates on progress, and actively participate in discussions. • Adhere to company policies and guidelines, including data security and confidentiality. • Complete assigned projects, assignments, or tasks with attention to detail and quality. • Manage and prioritize workload effectively to meet deadlines and deliver results. • Continuously update job knowledge by participating in training opportunities or self-directed learning. • Collaborate with colleagues on shared documents or projects using remote collaboration tools. • Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges. • Ensure availability and responsiveness during agreed-upon working hours.

🎯 Requisitos

• Bachelor of Science in Information Systems, Computer Science or a related discipline and / or 3 to 5 years professional experience. • Expertise in Microsoft Windows environment, including hardware troubleshooting • Working knowledge of help desk, remote monitoring and management, and antivirus software • Hands on experience of installing IT hardware and software for Windows and Apple products • Experience with cloud-based services (Workplace, Google G Suite, etc) • Strong interpersonal skills • Strong organizational and process management skills • Able to articulate complex concepts in a meaningful and understandable way • High degree of creativity and problem-solving ability • Able to multitask and manage priorities • Able to define and achieve objectives • Able to quickly learn and absorb new systems, applications, processes, and procedures. • Agile/Flexible attitude • Strong attention to detail required • Excellent customer service abilities: written and verbal communication must be superb • Excellent critical thinking and problem solving skills • Team player - able to complete individual tasks as well as work on a team to accomplish a goal • Experience in the real estate industry strongly preferred • Excellent communication skills both written and verbal • Experience in coordinating events and group activities • Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking • Proficient knowledge of G Suite required; Microsoft Office experience is a bonus • Remote Work experience required • Dedicated home-office/work space • Aptitude for using online platforms and softwares to work remotely • Preferred Experience: • Okta Identity Management • Endpoint management tools (Jamf, Intune ) • Scripting Tools and AI Automation • Working in a remote environment • Mac and related products • Zoho Desk • Image creation and management

🏖️ Benefícios

• Fully remote environment • Paid Time Off • 401k with 4% match (immediate vesting) • Robust Medical, Dental, & Vision benefits • Company provided equipment • Monthly Technology Stipend • FSA & HSA with employer contributions • Health & Wellness incentives • 100% Paid Parental Leave • And more…