Technical Support Engineer – Level 4

🕒 Julho 27

🐊 Florida, Illinois, +1 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

📞 Engenheiro de Suporte

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Park Place Technologies

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1991

🔧 Hardware

🤝 B2B

🏢 Corporativo

💰 $2.000.000.000 Debt Financing - Park Place Technologies em 2024-04

Hardware • B2B • Enterprise

A Park Place Technologies é uma empresa global de serviços de infraestrutura de TI que oferece manutenção terceirizada, serviços gerenciados, serviços profissionais e soluções de hardware para data centers e TI corporativa. A Park Place oferece manutenção multimarcas e suporte técnico para software em armazenamento, servidores, redes e sistemas hipercorvergentes - muitas vezes a um custo menor do que os OEMs - além de hardware novo e usado (via Curvature), software de monitoramento de infraestrutura (Entuity), soluções de resfriamento para data centers (imersão e direto no chip), migração para nuvem, recuperação de desastres e uma gama de serviços de monitoramento e remediação 24/7. A empresa atende mais de 25. 000 organizações, incluindo aproximadamente metade das Fortune 500, e foca em logística global, suporte técnico de nível L1–L3, suporte automatizado (ParkView) e garantias como o conserto na primeira visita.

Descrição

• Responsible for the implementation of customer projects for systems based on IBM i Power platforms • Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs • Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders • Working with the Service Delivery Managers (SDMs) and the support teams to ensure customer projects are accepted into service promptly • Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production/live • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required • Perform physical onsite installations of IBM Power servers; travel will be required • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required • Act as senior advisor for customer escalations, and technical planning discussions • Support presales and solution discussions requiring IBM i technical skills

🎯 Requisitos

• 7-10+ years of experience in a technical support engineering role • IBM Power Hardware infrastructure expert (physical IBM power installations) • Physical racking and stacking • IBM i O/S technical troubleshooting skills (from V5R4- V7R6) • Logical replication software, SAN replication, Switch configuration, VIOS installation & Configuration • PowerHA tool kit including FSFC and FSR • VTL backup technologies • HMC, FSP, system firmware, OS & PTF upgrades • LPAR builds & restoration tasks from physical/virtual media • Proficiency in MS Office applications • Strong organizational, administrative, and problem-solving skills • Ability to assist/train staff and produce technical documents • Effective communication, customer-facing, and presentation skills • Initiative, flexibility, adaptability, and ability to work under pressure • Ability to work out of normal business hours when required • Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability • Experience leading technical support teams within ITIL aligned operational environments

🏖️ Benefícios

• Health insurance • Flexible work arrangements • Professional development opportunities