IT Support Technician II

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🕒 Julho 25

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Mastercam

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1983

🚘 Automotivo

💼 Consultoria

📦 Logística

Automotive • Consulting • Logistics

A Mastercam é uma fornecedora líder de soluções de software CAD/CAM projetadas para enfrentar os desafios de manufatura enfrentados por uma variedade de indústrias. Conhecida por suas ferramentas inovadoras e interface intuitiva, a Mastercam atende usuários industriais e educacionais, ajudando a otimizar os processos de produção e aprimorar a precisão da usinagem. Com sua gama diversificada de produtos e suporte abrangente, a Mastercam atende vários setores, incluindo aeroespacial, automotivo e energia, tornando-se uma aliada crucial na manufatura moderna.

Descrição

• Assist with technical inquiries received via phone, email, ticketing and messaging applications • Assess the nature of problems and resolve first level support issues by troubleshooting software and hardware issues • Logging or recording support tickets and/or cases • Work in a support capacity to resolve issues, or escalate them as needed • Troubleshoot and resolve hardware and software performance and general PC, network, and printer problems • Analyze user-related matters and identify solutions based on current industry best practices • Support mobile devices using a Mobile Device Solution. • Using ticketing software, perform and document tickets and report on organization trends • Maintain asset management of hardware and software • Oversee the deployment of end user devices • Assist with new user setup and onboarding • Collaborate with the IT team on feedback or general observations related to technology

🎯 Requisitos

• High School Diploma Required • Bachelor of Science degree in Computer Science or equivalent is preferred • 4-5 years of relevant work experience required in a technology support capacity (troubleshooting computers, setting up hardware and installing software, maintaining and repairing hardware) • Knowledge of information technology engineering methods and technologies for IT infrastructure, web, mobility, and WAN and LAN networking • Knowledge of researching and analyzing information security technologies and processes to meet complex business needs • Experience with Microsoft technology stack including Microsoft 365, Office, Windows, Teams, Active Directory, Intune, Entra ID and Azure • Analytical Reasoning – Ability to apply research methodologies and statistical analysis to solve problems • Ability to support end users globally using remote support technologies • Data collection and reporting experience • Ability to synthesize and analyze complex data, information and evidence in order to draw meaningful conclusions

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options