Associate Manager, ROI

🕒 Setembro 1

🔔 Pennsylvania – Remoto

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💵 $70.000 - $80.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

🦅 Patrocina Visto H1B

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👻 Score fantasma 4%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of MRO

MRO

1001 - 5000 funcionários

🏥 Saúde

☁️ SaaS

📋 Conformidade

💰 Series unknown em 2019-11

Healthcare • SaaS • Compliance

A MRO é uma empresa de software de saúde empresarial que fornece uma Plataforma de Intercâmbio de Dados Clínicos (CDXP) e soluções modulares para curar, normalizar e trocar dados clínicos com segurança entre provedores, pagadores, registros e solicitantes de dados clínicos. A MRO ajuda hospitais, sistemas de saúde, práticas ambulatoriais e pagadores a otimizar a liberação de informações, fluxos de trabalho de conformidade, relatórios de qualidade/MIPS, rastreamento de ACO e inteligência clínica conectando-se a centenas de prontuários eletrônicos de saúde (EHRs) distintos, reduzindo a carga administrativa e acelerando a entrega de cuidados focados no paciente. A empresa enfatiza a segurança e a conformidade regulatória e foi reconhecida com prêmios Best in KLAS por Liberação de Informação.

Descrição

• Supervise and maintain standard operating procedures for the Remote Solutions ROI team • Ensure consistent quality and productivity standards within the team • Manage metrics, staff skill building, training, coaching and mentoring • Assess and appraise employee performance and productivity • Complete corrective action and employee counseling as necessary • Develop and oversee employee training programs • Supervise daily workflows and make resource adjustments as required • Conduct scheduled team meetings and assist with quarterly one-on-one meetings • Produce departmental performance reporting and procedural documentation for management • Monitor client-specific turnaround times and deadlines • Monitor quality of responses to client facilities by MRO staff • Interface with multi-level client contacts regarding escalated issues • Partner with internal interdependencies • Answer questions, resolve problems and recommend corrective actions for client issues • Ensure quality and productivity standards are upheld • Monitor production and turnaround data through system-generated reporting

🎯 Requisitos

• Bachelor’s degree or equivalent combination of college and experience • Highly self-motivated, professional, take-charge attitude • Proficiency with Microsoft Office • Experience with phone groups or customer service environments • Proven track record of progressive leadership experience and success • Ability to motivate, inspire, mentor and coach others while maintaining a high-performing team within a positive, supportive work environment • Experience and comfort level with metrics management • Ability to think strategically and develop logical and creative solutions to challenging problems • Strong organizational skills • Excellent written and verbal communication skills • Attention to detail • Ability to interact with all levels of employees and leadership • Experience with training, presentations and running meetings is beneficial • Other related duties as assigned by management

🏖️ Benefícios

• Annual cash bonus eligibility • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) plan

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