Account Manager

🕒 Maio 18

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Murj | Empowering Modern Cardiac Device Care

Murj | Empowering Modern Cardiac Device Care

51 - 200 funcionários

Fundada em 2015

⚕️ Seguro de Saúde

☁️ SaaS

🧬 Biotecnologia

💰 Series B em 2018-05

Healthcare Insurance • SaaS • Biotechnology

A Murj é uma empresa dedicada a capacitar o cuidado moderno de dispositivos cardíacos através de soluções de software inovadoras. Eles oferecem plataformas de classe empresarial que melhoram a gestão da saúde dos pacientes permitindo que os provedores de saúde acessem dados abrangentes de dispositivos cardíacos remotamente. Com automação avançada e interfaces intuitivas, a Murj permite que os clínicos monitorem eficientemente dados dos pacientes, gerenciem fluxos de trabalho e integrem-se perfeitamente com sistemas de registro eletrônico de saúde (EHR) existentes, garantindo ao mesmo tempo a segurança das informações dos pacientes através de práticas de SaaS de ponta.

Descrição

• Build and maintain strong relationships with key stakeholders • Develop key account champions: administrative, physician, device clinic • Identify and adapt to changes in customer leadership or organizational structure • Leverage data and analytics to track customer goals and recommend strategies for success • Maintain regular communication through check-ins, updates, product launches, and strategic reviews • Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform • Prepare and present business reviews to key decision-makers • Work closely with the Customer Success team post-launch and when clinics need to re-launch • Follow the Murj renewal process to minimize churn and drive retention • Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured • Identify upsell and cross-sell opportunities based on customer needs and engagement • Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts • Document customer interactions and platform changes accurately in Salesforce • Track and report on key account activities to support data-driven decision-making

🎯 Requisitos

• Strong communicator with a customer focus • Strong relationship-building and communication skills • Clinical background in cardiac device clinic • Familiarity with remote cardiac monitoring workflows or device data management • Demonstrated success managing complex, multi-stakeholder accounts • Strong presentation skills and experience delivering executive-level business reviews • Proficiency with Salesforce reporting, dashboards, or analytics tools • Ability to analyze customer data and recommend strategic actions • Experience in sales, contract negotiation, and renewal management • Deep understanding of Murj platform capabilities and device clinic operations • Strong organizational skills and attention to detail • Proficiency in Salesforce or similar CRM platforms • Adaptability in a dynamic, evolving role within a cross-functional team • Bachelor’s degree required or equivalent experience

🏖️ Benefícios

• Full medical, dental, and vision insurance • Open vacation policy • More than 10 annual company holidays • Competitive compensation and equity participation • 401(k) after 3 months of service

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