Senior Staff Engineer, ServiceNow – ITSM, Scripting

🕒 Agosto 21

🇮🇳 Índia – Remoto

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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Nagarro

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1996

💼 Consultoria

📣 Marketing

🏥 Saúde

Consulting • Marketing • Healthcare

Nagarro é um líder global em engenharia digital e consultoria de tecnologia. A empresa ajuda os clientes a se tornarem negócios inovadores e digitais, aproveitando a tecnologia para impulsionar avanços nos negócios. Conhecido por sua agilidade empreendedora e mentalidade CARINHOSA, a Nagarro oferece uma ampla gama de serviços, incluindo engenharia digital, soluções empresariais inteligentes e serviços de experiência e design. Com mais de 17. 900 funcionários em 37 países, a Nagarro colabora com líderes do setor para acelerar a digitalização e a inovação orientada pela tecnologia.

Descrição

• Design, develop, and implement ServiceNow solutions aligned with business and customer requirements • Configure and customize ServiceNow ITSM applications and related platform capabilities • Develop custom applications, workflows, Flow Designer flows, and automation solutions • Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server • Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications • Design scalable, reusable, and maintainable ServiceNow components following platform best practices • Participate in solution architecture discussions and provide technical recommendations • Perform code reviews and ensure adherence to development standards and governance guidelines • Mentor and support junior developers to enhance team capabilities • Support ServiceNow upgrades and ensure application compatibility across releases • Troubleshoot production issues and optimize platform performance and stability • Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions • Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives • Drive continuous improvements and ensure successful delivery of ServiceNow projects

🎯 Requisitos

• 7.5+ years of experience • Strong experience in ServiceNow ITSM implementation, customization, and development • Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications • Strong ServiceNow development experience using JavaScript and Glide APIs • Experience developing custom scoped applications using App Engine • Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications • Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server • Strong understanding of ServiceNow ITSM processes and best practices • Experience with Service Portal; exposure to UI Builder will be an added advantage • Experience designing scalable and reusable ServiceNow solutions for enterprise environments • Exposure to CSM or other ServiceNow modules is preferred • Strong analytical, troubleshooting, and problem-solving skills • Excellent communication and stakeholder management skills • Ability to mentor junior developers and work in an Agile delivery environment • CSA certification along with any two ServiceNow Mainline Certifications is mandatory • Bachelor’s or master’s degree in computer science, Information Technology, or a related field

🏖️ Benefícios

• Remote work • Dynamic and non-hierarchical work culture • Mentoring and support for junior developers • Opportunities to work on products, services, and experiences at scale across devices and digital platforms