Director, Account Management Operations

🕒 Ontem

🥔 Idaho – Remoto

🥔 Idaho – Remote

💵 $132.830 - $166.037 / ano

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Navitus Health Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2003

⚕️ Seguro de Saúde

💊 Farmacêutico

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Microsoft 365 é uma suíte de aplicativos de produtividade baseada em nuvem, desenvolvida para pessoas, famílias, empresas e instituições de ensino. Inclui ferramentas populares como Word, Excel, PowerPoint, Outlook e Teams, permitindo criar, colaborar e compartilhar documentos e dados de forma contínua entre dispositivos. O Microsoft 365 aumenta a produtividade com recursos como o Microsoft Copilot, que integra capacidades de IA para auxiliar nas tarefas do dia a dia, garantindo o armazenamento e a organização seguros dos arquivos e facilitando o trabalho em equipe e a comunicação eficaz.

Descrição

• Translate company and departmental strategies into clear operational priorities, performance expectations, and execution plans. • Design, implement, and continuously improve operational processes, workflows, and governance models to improve efficiency, quality, and client outcomes. • Establish and monitor key performance indicators (KPIs), service‑level expectations, and operational benchmarks; analyze trends and drive data‑informed improvements. • Serve as a senior escalation point for complex operational and cross‑functional issues impacting client service delivery. • Partner cross‑functionally to align operational capabilities with client needs, product evolution, regulatory requirements, and business growth. • Lead and sponsor company and department‑level initiatives focused on standardization, automation, risk mitigation, and operational maturity. • Provide executive‑level operational reporting and insights to senior leadership, highlighting performance, risks, and opportunities. • Promote operational discipline, data literacy, and change management practices across Customer Success teams. • Represent Customer Success Operations in enterprise forums, governance bodies, and cross‑functional leadership discussions. • Provide operational leadership and strategic oversight for Customer Success Operations, ensuring consistent, scalable service delivery across client segments and teams.

🎯 Requisitos

• Bachelor’s degree in business, healthcare administration, operations, or a related field, or equivalent work experience, required. • 8+ years of progressive experience in customer success, account operations, healthcare operations, or a related field required. • 5+ years of leadership experience with proven ability to lead and develop high-performing teams required. • Demonstrated experience driving operational improvements, performance management, and cross‑functional initiatives required. • Knowledge of pharmacy benefit management, healthcare, or managed care operations preferred. • Proven ability to influence across organizational boundaries and work effectively with executive‑level stakeholders required. • Participate in, adhere to, and support compliance program objectives. • The ability to consistently interact cooperatively and respectfully with other employees.

🏖️ Benefícios

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!