Client Account Manager

🕒 Maio 6

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Nest Veterinary

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2022

☁️ SaaS

🤝 B2B

SaaS • B2B

A Nest Veterinary é um provedor de SaaS que desenvolve e opera um software de plano de bem-estar personalizado para clínicas veterinárias. A plataforma permite que as clínicas desenhem planos de bem-estar para cães e gatos, facilitando cadastro rápido de clientes, automatizando o gerenciamento de membros e a cobrança (incluindo integrações bidirecionais com PIMS e alta captação de pagamento), além de fornecer análises, relatórios e treinamentos para impulsionar receita recorrente, conformidade e fidelidade dos clientes. Clientes relatam grandes aumentos em cadastros, receitas e atividades de diagnóstico após migrarem para a Nest.

Descrição

• Manage and grow relationships across a portfolio of partner hospitals while serving as a trusted resource for client success, engagement, and long-term partnership growth • This role is focused on proactively supporting clients through strategic touchpoints, customer-facing processes, performance reporting, and relationship management that drive engagement, encourage plan growth, and remove roadblocks to success • The position also contributes to building scalable client success initiatives and operational processes that support Nest’s continued growth • Drive insights that lead to action • Analyze client trends, engagement patterns, and initiative performance to identify opportunities for growth, improved adoption, and stronger client outcomes • Translate data into clear, actionable recommendations and scalable processes that support continuous improvement across the customer experience • Work closely with Hospital Success on onboarding and lifecycle support • Partner with Product and Engineering on bugs and usability issues • Support Sales with customer readiness, renewals, and testimonials • Contribute to a high-performing customer experience environment with opportunities to grow into future leadership responsibilities • Support a culture of accountability, collaboration, and customer-first thinking while helping improve processes, strengthen client relationships, and drive team success across the organization

🎯 Requisitos

• 2-5 years of SaaS customer support experience, including team leadership • Startup experience required; you thrive in fast-moving, resource-constrained environments • Builder mentality with a passion for creating structure and scalable processes • Strong communicator across email, phone, and chat in high-stakes environments • Analytical and data-driven with the ability to surface insights and communicate them clearly • Proven track record of supporting customer growth, retention, and long-term success • Growth-minded leader focused on developing teams, improving processes, and elevating the customer experience • Collaborative, low-ego leader who removes roadblocks and helps both clients and teammates succeed • Strong organizational, prioritization, and time management skills • Skilled at managing relationships across clients and cross-functional internal teams • Comfortable navigating ambiguity in a rapidly evolving startup environment • Self-directed and able to operate effectively with minimal oversight

🏖️ Benefícios

• 5X growth trajectory — your work will directly shape how we scale • High visibility role — every hospital launch has your fingerprints on it • Mission that matters — more pets getting the preventive care they need because practices are set up to succeed • Ground-floor opportunity — help define what great implementation looks like at a category-leading company • Teammates who show up — kind, motivated, and genuinely collaborative