Support Solutions Engineer L5 – Security, Privacy and Assurance

🕒 Agosto 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $270.000 - $410.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 7%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Netflix

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1997

📱 Mídia

👥 B2C

Media • B2C

A Netflix é uma empresa global de entretenimento via streaming e produtora de conteúdo cuja missão declarada é "entreter o mundo". Ela opera uma plataforma de assinatura voltada para o consumidor que oferece programas de TV, filmes e programação original sob demanda, além de manter um site público de carreiras que enfatiza cultura, inclusão e acomodações de contratação. O texto fornecido destaca o foco da Netflix em recrutar talentos mundialmente, suas páginas de cultura e qualidade de vida no trabalho, e seus materiais para empregadores voltados para o público.

Descrição

• Monitor and handle customers’ requests • Troubleshoot and resolve customer issues • Automate support processes • Develop support documentation and runbooks • Improve and maintain support tools and automation • Understand product offerings • Continuously improve the engineering support experience • Use Generative AI tools to speed up triage, summarize complex issues, draft runbooks and knowledge-base content, and explore automation opportunities • Advocate for customers and communicate issue status and delays • Provide insights and feedback about supported tools to Infrastructure Engineering partners • Partner with Product Management, Developer Education, and Engineering to track issues and communicate customer needs • Drive collaboration to reduce product friction and increase usability • Develop support automation tooling and recommend product and operational improvements based on customer interactions

🎯 Requisitos

• Proven ability to deliver superior customer support and advocate for customer needs across complex organizations • Highly adaptable and comfortable managing end-to-end investigations in fast-paced, ambiguous environments • Strong written and verbal communication skills • Experience enhancing documentation and explaining technical concepts to diverse audiences • Extensive experience supporting and troubleshooting enterprise identity and authentication systems, including Okta, SCIM, OIDC/OAuth2, SAML 2.0, and FIDO2/WebAuthn • Knowledge of passwordless authentication, phishing-resistant MFA, and device posture validation in large-scale environments • Experience supporting distributed cloud applications and securing cloud infrastructure • Experience working with security platforms and tools, including SIEM, SOAR, EDR, vulnerability management, IAM, and secrets management • Proficiency in at least one modern programming language, such as Java, Python, or Go • Hands-on experience in log analysis, incident response, and authentication/access-management investigations • Deep understanding of authentication, authorization, access-management best practices, and security monitoring • Ability to interpret security logs for investigation and remediation • Interest in improving operational efficiency through automation and visualization • Fluency with modern Generative AI tools and techniques, including prompt design, iterative refinement, and critical review of AI-assisted output • Experience using Generative AI for troubleshooting, documentation, and analysis while adhering to security, privacy, and confidentiality requirements • Hands-on use of AI coding assistants or agentic tools, including Claude Code, Cursor, and MCP • Judgment to determine when Generative AI speeds resolution versus when it does not

🏖️ Benefícios

• Netflix provides comprehensive benefits including Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off • Full-time salaried employees are immediately entitled to flexible time off