Director, Client Management – Client Relationship

🕒 Julho 29

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $135.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Net Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1993

🏥 Saúde

☁️ SaaS

🤖 Inteligência Artificial

Healthcare • SaaS • Artificial Intelligence

A Net Health é uma empresa de software para a área de saúde que fornece sistemas especializados de registro eletrônico de saúde (EHR/EMR) e análises avançadas para cuidados com feridas, terapia de reabilitação, cuidados baseados em valor e saúde ocupacional. Com mais de 30 anos de experiência, a Net Health oferece soluções de EHR baseadas em SaaS, análises preditivas e clínicas, ferramentas de engajamento de pacientes e integrações de sistemas projetadas para melhorar os resultados clínicos, otimizar fluxos de trabalho, garantir conformidade e otimizar o desempenho financeiro para provedores de saúde em vários contextos de atendimento.

Descrição

• Lead a team who serve as the primary post-sale contact with clients to drive client retention and satisfaction with the organization’s products and/or services • Collaborate closely with sales, operations, and product teams to address client needs and support strategic business growth • Guide the client relationship team to deliver exceptional service, deepen client engagement, and identify opportunities to expand relationships • Analyze client data and competitor activity to ensure continued value and client satisfaction • Manage daily operations and performance of the client relationship team to ensure timely and effective client support • Implement and maintain consistent tools, processes, and documentation to enhance the client experience using best practices such as customer playbooks, value propositions, and account plans • Partner with internal teams to support issue resolution and promote a customer-first culture • Track, analyze, and report on client service metrics and team performance • Cultivate strong relationships with assigned customers to drive engagement, satisfaction, and retention • Gain knowledge of company offerings and the specific HIT needs and workflows of assigned clients • Lead regular status and planning meetings with key accounts to ensure progress toward objectives • Understand and document client pain points and collaborate internally to identify and deliver solutions • Maintain a structured issue log for each account and coordinate resolution with internal resources • Serve as a primary escalation point during critical client issues or outages • Collaborate with solution specialists to align clients with the right mix of services and products • Provide clear and timely updates on high-value accounts to leadership

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 12+ years of professional experience • 4+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience) • Healthcare experience is a plus • Minimum 3+ years of service organization in a client-facing role – preferably Customer Success, Account Management, Servicing IT or Software Accounts • Ability to project-manage critical situations to a successful solution • Ability to independently engage, present and communicate at the VP/C-level • Required Software Experience: Microsoft Office Suite, NetSuite, Salesforce or equivalent, Jira

🏖️ Benefícios

• Work-from-anywhere environment • Unlimited PTO • Comprehensive Benefits Package • Employee Resource Groups • Casual Dress Code • Prioritized Employee Wellness • Diversity and Inclusion • A Voice • New Hire Support • Career Development • Educational Assistance • Employee Referral Bonus • Progressive Parental Leave