AWS Solution Architect

🕒 Junho 6

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 36%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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NeuraFlash

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏭 Manufatura

📣 Marketing

Consulting • Manufacturing • Marketing

A NeuraFlash é uma provedora líder de soluções impulsionadas por IA em múltiplos setores, especializada na implementação e integração das plataformas Salesforce e AWS. Oferece uma ampla gama de serviços, incluindo gestão de mudanças, análise de dados e serviços gerenciados, adequados a segmentos como manufatura, varejo, comunicações, serviços financeiros e outros. Como parceira da Salesforce e da AWS, a NeuraFlash é reconhecida por suas soluções inovadoras de IA — incluindo Agentforce, Service Cloud e Service Cloud Voice — que ajudam as empresas a otimizar operações e elevar o atendimento ao cliente. Com uma equipe dedicada de especialistas, a NeuraFlash busca criar experiências integradas e transformadoras para sua diversificada base de clientes, alavancando sua expertise em automação e integração de dados para entregar resultados reais de negócio.

Descrição

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Facilitate business process reviews to identify customer requirements and processes • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage all aspects of project and customer communications • Deliver customer end user training and documentation • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership and management

🎯 Requisitos

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Benefícios

• Remote & In-Person work options • Travel commitment of up to 25% • Flexible work arrangements • Collaborative workplace culture • Celebration of achievements